Heys 3-pc Aerolite Softside Spinner Luggage Set
Not A Good Investment!
I purchased Hayes luggage with high hopes but both my bags have been damaged by American airlines and the airlines did nothing about it, the bags are still under warranty by Hayes and I have had great difficulty getting them replaced or fixed. The luggage repair shop in San Antonio, Texas, that Hayes told me to go to, said they are refusing to do anymore work for Hayes because Hayes will not pay their bills to the repair shop. The Hayes customer service has been very disrespectful and even laughed at me. I typically don't complain about anything but this is ridiculous. Buyer beware!
Ordered this set for my 11 yr. old Granddaughter (Disney World).
OmGosh - - soooooooo ADORABLE! She luvs it!
Perfect sizes = I think the whole family would fit in these! lol
Wheels are super smooth - quality is awesome; couldn't be happier!!
Also ordered the Hey's (Floral Lace) set for my daughter = Gorgeous!
This luggage set is nuttin but FUN for traveling !!!!!
Pretty but doesnt last
I dont believe that this luggage is able to withstand multiple checked in trips on a plane. After my first check in, my luggage looked liked it just came back from battle...stained black, ripped at a few seams and raggedy. I was very disappointed because at first look, this luggage is beautiful. This would be better for car trips...
Carry Handle stuck
Primary suitcase arrived with carry handle stuck in the down position. Returned the set based on disappointment with poor functionality of primary component.
Definately easier on the back!
I ordered this set to replace my "pull behind" 2-wheeler. It's a definite improvement, especially when moving thru the airport or on public transport getting to the airport. I've checked the big one twice on flights, and was a bit disappointed that the baggage handlers were able to scuff up the corners already. Otherwise it would be a 5.
Lightweight and easy!
Love this luggage set. It is so lightweight and wheels so easy. Sizes of each piece is wonderful. A size for every need. Easy to spot on the luggage return at the airport. an added plus is that it is so pretty!
I wanted to like it, but.....
I really liked the design that I received (zebra & turquoise). I only had the chance to use the carry-on size during the return period, and I was pretty disappointed. The telescoping handle gave me trouble for my entire trip - two days. It was difficult to raise it up; then it was even more difficult to collapse it again. I didn't want to take a chance with the other pieces, and let my return period expire. Had to return the set.
Smaller than represented
The product description states the carryon size is 22' tall. By my measurement it is only 20" tall including the wheels. I stood it next to my butterfly hard case Heys carryon bag and it is noticeably smaller in height and width. I travel for work and this bag will be too small to use as a carryon. The next bigger size is also smaller than the comparable bag in my Butterfly set and is too large to be used as a carryon. So I am returning this set. I love the Heys hardside luggage but this set is not as represented.
LOVE this set!!
I got the pink/red hearts set. I LOVE IT. Very light weight and the 4 wheels are great. Extremely well made. I can't wait for my next trip.