Heys 3-Piece HardsideSpinner Luggage Set w/Packing Cubes
Worthless Warranty- Not worth paper it's wrote on
I had one wheel and one metal handle break off the 26”. I thought, no worries, I have lifetime warranty. What a huge joke and mess Heys' CS and warranty are... Took forever (2 wks) to get response from email and I could never get through to CS agent, continually disconnected. Via cell the longest hold time via cell was 45m to get disconnected!
Next, warranty is a joke! Email response said... need to "send" proof of purchase. Okay, I did that. Took 1.5 wks for Heys CS agent to respond via email, to say... We need pics of the damage to determine if this was manufacturing fault or customers fault. Okay, so I sent pictures. 1 wk later.... heys CS sent me an inspection # and it was "on me" the customer to find the nearest authorized heys service center. From this point, the service center will make a final decision, if the repair is the fault of Heys or the customer!! First in order to find Heys service center... I went to heys site and the closest one was over 3 hrs drive (one way) to drop off luggage. I called the authorized service center to find out; I have to pay out of pocket to ship item to them and to ship it back when the service center had completed the work. This was not the responsibility of heys to pay shipping costs for damaged luggage, geez!!! You can't buy parts yourself; heys doesn't allow customers to buy parts. Next, I had to wait for another 2 wks for service center to determine they can't fix it and the damage was caused by my mishandling, really! I went on one trip of normal use. So, basically I paid $60 in shipping to get nowhere and weeks of dealing with Heys CS & service center for them to tell me it's my fault! Wow! Never again! I was better off with Samsonite or any other brand luggage! Oh, I also had a different pc of heys luggage I used on a flight to Vegas, which was destroyed. I found out if heys' luggage is used on a flight, it's not heys' responsibility to fix the items. You must file a claim with the airline to fix or pay you for your loss.
It's pretty, but....
I travel extensively for work and was so excited to get this set. I get lots of compliments on it, but within a year the large piece broke (one wheel came right off) and just a few weeks ago, the lock on my smaller one wouldn't unlock!! I had to destroy the lock to get into my luggage when I got home. Now I'm looking for a new set :( any one have recommendations? I guess this might be better suited for someone who doesn't travel every week - maybe it just got overused.
very satisfied with luggage
I just returned from a two week trip to Italy, the reason I purchased this luggage set. The taupe floral pattern was easy to find at baggage claim and the spinner wheels are worth their weight in gold. It is lightweight but sturdy enough to keep my belongings safe. I had no problems with dents or scratches. It still looks like New. Do not hesitate to buy this luggage.
I bought this 3-piece luggage set last time it was on air in purple and fell in love! I had to get it right away and have been using it ever sense for trips or visiting my family!
Great Choice for Luggage
Purchased a set like this, minus the packing cubes, quite awhile ago. While there are a few scratches here and there, I am very pleased with how well it has held up. Had never used it for airplane travel until this past summer when my daughter took all the pieces overseas to study abroad in England. After reading some of the reviews, she was hesitant to use the set as she was afraid that the wheels would crack or fall off and she didn't want to be overseas with broken luggage. She did take it and it held up very well, even after wheeling it over cobblestone streets and sidewalks going to and from train stations, etc. I was very pleased with how well it held up.
I was excited to get this luggage and was pleased when I took it out of the box. I chose the black. It was beautiful and lightweight and the spinner wheels were the deal maker for me. The luggage moves smoothly with you. I will admit that it scratches easily which messes up the finish but overall I love the set. The cosmetic case and the packing cubes are a great add on. I would recommend this set to anyone.
Beautiful pattern but didn't hold up...
I agree with other reviewers in terms of this set being great when you first open it, but you can see the wear it goes through after a few flights. I bought the brush strokes design which is adorable and I've gotten so many compliments on it!! I also love how the luggage rolls on all 4 wheels, but my most recent trip from Boston to Dallas ended up in a broken wheel and cracked at the bottom. The luggage definitely scratches very easily. There is no protective coating on it...I'm just lucky enough that the luggage pattern hides the scratches well. So now my Heys luggage is taped up on one of the wheels so that I can continue to use it but I know that after a few more trips, this luggage will most likely fall apart if you check in your luggage like I do.
Pretty But Poor Quality
I used my Heys luggage one time and it came off the baggage carousel completely scratched up. I would have thought there would have been a tough top coat to protect the luggage. Also, my daughter took the smaller sized luggage piece to Spain. On her way back, a wheel completely cracked off.
I am disappointed as it was lovely luggage when it arrived.
Love Heys and their luggage :)
I don't know what happened with the review under mine, but I love my luggage and Heys' customer service is amazing. I purchased this set (in snake) in May 2011. I have used it 7 or 8x's and always get compliments and it is so easy to move. The capacity is MUCH greater than it would seem when looking at it. It has an expander zipper that gives you MUCH more space. All that said, on my last trip (just car, no plane), while carrying the 20" piece, the handle just broke. I immediately began getting it repaired... I first called QVC, then Heys customer service. I will admit it took a bit of persistence. I called 4x's. Every other day for a week. Finally, on the following Monday, I received an email from Heys. I had to send pics of the luggage and damage and in less than 2 weeks had the exact piece of NEW luggage at my door! I didn't have the hassle of returning the damaged piece and it was quick and easy! Their customer service is amazing! Don't hesitate to buy this set. I am so glad I did!!
Scratched~~~ Dented ~~~and NOT happy!
I bought this set a while back and used it for my trip to Vegas. When I got off the plane to get my beautiful luggage I was CRUSHED!!! It looked like it went through a war! Scratched/dented and looked as if it was an old set. So sad for my pretty luggage... Called Heys and never received a call back...and to late to send it back because I did not use right after purchase.... so now I am stuck with scratched~ dented luggage...
Doesn't stay pretty for long!
I had been interested in this luggage set for a while but was hesitant to buy it because I was afraid it wouldn't stand up to airport handling. I finally purchased the set after a Heys representative on QVC stated in no uncertain terms that the luggage would not scratch during air travel. I have enjoyed using the luggage until recently I took it on it's first airplane flight. It is now horribly scratched and it looks terrible. After reading some of the other reviews I'm anticipating more problems. If you care how your luggage looks, don't buy this set.
Worst Purchase Ever!!!!!!!!!!!
I am always happy with what I purchase on QVC,but not this item. I purchased the black one to take to my trip to Italy. When arrive in Italy the gloss finish was all scratched up and looked old. That was only one usage, so can you imagine what it looked like when I got home. It doesn't look like a gloss finish no longer. I can't return it anymore so I'm stuck with it. Please learn from my mistake.