Haan Indoor/Outdoor MultiForce Plus Scrubbing Steam Cleaner w/ Acc.
No Replacement Parts for Alaska or Hawaii
Hi, I actually like this steamer. It has its flaws (short cord) but is easy to use. However, 6 months into using it occasionally, the water tank cap broke. I called Haan for a replacement part, apparently they don't realize that Alaska and Hawaii are states. They will not ship replacement parts to these states not UPS, not USPS, nada. It's a $5.00 part. In my frustration, I contacted QVC - their customer service line was very empathetic and they're going to see what they can do despite it's past the 30-day return date. I shall also contact Haan again, in the form of a written letter, to see about honoring their warranty (which is one year). I will not purchase a Haan product again knowing they do not service my state. I requested that QVC please identify products where the manufacturers only service certain states in the future.
Haan, please make replacement parts available to Alaska, Hawaii, and U.S. territories.
I shall now try to find a third-party company to source a part. Disappointing!
Great idea...poor quality
Used this product a total of seven times.....scrubber stopped working. Great idea but Haan needs to build a better product.
As a steamer is worked great, but the scrubbing feature broke after only 5 uses.
Love the Haan!
I have had two back surgeries and was always use to washing my floors on my hands and knees until two years ago. I have tried other so called "steamer cleaners" to no avail. I was watching QVC and saw the Haan steam cleaner and decided to give it a try. Believe me, I am a retired R.N. And I am very picky but I was very impressed by the Haan. So far, so good. Today, I cleaned all my laminate floors, my ceramic floor in the kitchen and bathrooms! My back is so thankful I found the Haan and I thank you as well!
Not enough oomph
I have tile floors that I like to sweep and mop regularly. With the winter season, the high traffic areas get grimy quickly. Usually a Swiffer does the trick, but I wanted to try a chemical-free alternative.
With the scrubbing motion and the "turbo" steam setting, going slow, AND repeatedly going over and over the grimy areas, I just really felt like the floor wasn't getting clean. I decided to spot check with a wet paper towel and lo and behold: it came up filthy. My floors get cleaner with a Swiffer. Back it went.
Best steamer yet!!!
This is the fourth steamer I have purchased and it is by far the best! I am so glad I did not listen to some of those negative reviews. I wonder if they just did not use it properly because it practically does the floor by itself. It is NOT heavy and I have chronic pain, arthritis of the spin, fibromyalsia, etc…. Cord is plenty long enough, someone said it is too short. Tank is sufficient to do a floor and easy enough to refill. I love this item!
Sad but true
I really liked it when it worked. Quality control needs to be increased. I trust QVC but this is not a good quality product. It was great on my carpet and grout. A very good cleaner but then after 6 months the motor just stopped. Very upsetting to spend so much and have it work less than a year. I have the other Haan for indoors and it works okay but it is not as powerful. I hope they work on this issue since i read another reviewer with the same issue..
Clean hard wood...finally!
This works great on hardwood. Leaves no messy, sticky film like other cleaners. I had less luck with spots on the carpet. But will keep it to use for the hardwood and linoleum.
base too big
It work good on my hardwood floor but the base is so big you can't wash under your furniture, so I send it back.
I have an older model of this and we just love it. It does a fantastic job on the floor. In addition, we have hardwood floors and it does not "dump" large a quanity of water on the floor. I wash the pad after each use and they have lasted for years.... Great purchase. Love it!
Can't live without this item
Why didn't someone invent this item decades ago?
It cleans floors so fast and efficiently--and it just uses
water. No expensive refill cleaning solutions to buy.
This is a great product.
loved it when it worked
I loved this machine. It would clean all of my hard surface flooring including my tiles. Never used it outside or abused it in any way, and it stopped vibrating. the motor just quit. Have had it less than a year. I am so sad. Worked well while it lasted. But, it didn't last as long as it should. now it is too heavy to use as a regular steam mop.