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HP MyRoom FAQs
Q: What is HP MyRoom?
A: HP MyRoom is your online meeting place and video call solution. HP MyRoom features two different membership plans: Basic and Premium.
Your Premium account allows you to create online rooms to hold your files, invite your friends, and hang out face-to-face with up to 4-way video chat! You can also send video and voice mails, share your desktop, and easily organize your files in the cloud when you access your Box® account through MyRoom. Refer to the question below to see the differences between Basic and Premium membership.
Q: What are the differences between MyRoom Basic and MyRoom Premium?
Q: How do I get access to HP MyRoom Premium?
A: HP MyRoom is available to download for free at http://www.myroom.hp.com. HP Pavilion dv6-7115nr and dv7-7115nr users are automatically recognized by HP's backend IT system as MyRoom Premium customers and will be automatically offered MyRoom Premium without additional costs. If the free Premium upgrade offer is accepted the account will automatically be upgraded. If declined, the user can accept it later by using the question mark on the tool to bring the offer back. There is no need to upgrade to a different software version nor entering any specific product key information.
Q: How do I set up HP MyRooms?
A: When you launch the HP MyRooms application for the first time on your HP dv6-7115nr or dv7-7115nr PC, you will be automatically guided through an initial setup.*
Q: How long does my HP MyRoom Premium membership last?
A: After initial account setup and registration, your free HP MyRoom Premium membership is active for 12 months. When you reach the 12 months Premium membership expiration date you will be asked whether you would like to continue to subscribe to HP MyRoom Premium at cost.
Q: Do I need to provide credit card information to enjoy HP MyRoom Premium?
A: No, there is no credit card required for dv6-7115nr and dv7-7115nr customers to enjoy the first 12-months HP MyRoom Premium membership. You will be offered MyRoom Premium without additional costs. If the upgrade offer dialog box is accepted the account will automatically be upgraded. If declined, the user can accept it later by using the question mark on the tool to bring the offer back. If you wish to continue your HP MyRoom Premium membership after 12 months you will be asked to purchase the HP MyRoom Premium membership and a variety of payment options including credit card will be available.
Q: Can I use HP MyRoom to call someone using another video calling application such as Skype?
A: No, at this stage HP MyRoom is not compatible with any other 3rd party video calling applications. To conduct video calls and enjoy the other application features all parties need to be running HP MyRoom.
Q: Where can my friends and family download HP MyRoom?
A: Your friends and family can download HP MyRoom at http://www.myroom.hp.com.
If they are HP Pavilion dv6-7115nr and dv7-7115nr users, they are automatically recognized by HP's backend IT system as MyRoom Premium customers and will be automatically offered MyRoom Premium without additional costs.
Q: Do all 4 users have to be HP MyRoom Premium members in order to conduct a 4-way video call?
A: No. As long as one of the four users is an HP MyRoom Premium member, you can conduct a 4-way video call.*
Q: How do I initiate a 4-way video call?
Q: Where can I find a user manual for HP MyRoom Premium?
A: You can find a detailed user manual here: http://www.myroom.hp.com/Help/Premium
Q: What is the value of the 12 months HP MyRoom Premium membership?
A: After your free 12-month enrollment period expires, HP will charge $60.00 to US customers for a 12-month HP MyRoom Premium membership.*
*Internet access and webcam required. Subscription required to use Premium version after 12 months.
Information provided by HP.
Q: Does this qualify for the Microsoft Windows 8 upgrade?
A: Yes, all HP PC purchases made between June 2, 2012 and January 31, 2013 qualify for the upgrade to Windows 8 upon release for a special price of $14.99*.
*For details regarding this offer through Microsoft you should visit http://www.windowsupgradeoffer.com and http://windows.microsoft.com/en-US/windows-8/release-preview. Check these sites frequently, as details may change and/or additional information may become available.
Q: Will I be able to transfer files from my old laptop to this laptop?
A: Yes! The PC Treasures Software Suite you get with this purchase includes PC Mover Professional, which allows you to easily and wirelessly transfer files, programs, and settings from your old computer.
Q: Does it come with an owner's manual?
A: The owner's manual is no longer printed but is available through the HP Support Assistant icon on your desktop or through www.hp.com.
Q: What is the weight of the computer?
A: DV6 weighs 5.66 lbs.*
DV7 weighs 6.94 lbs.*
*Weights and dimensions vary depending on configurations and manufacturing variability.
Q: What is the battery life?
A: DV6 has a 6-cell lithium ion battery that lasts up to 8 hours and 30 minutes.*
DV7 also has a 6-cell lithium ion battery and lasts up to 7 hours and 45 minutes.*
*Battery life will vary depending on the product model, configuration, loaded applications, features, use, wireless functionality, and power management settings. The maximum capacity of the battery will naturally decrease with time and usage. See MobileMark07 battery benchmark www.bapco.com for additional details.
Q: How long does the initial charge take?
A: It is recommended that your charge your PC for the first time overnight (or for at least 8 hours).
Q: Will the memory card reader read SD memory cards?
A: It is a 2-in-1 reader that reads both SD (Secure Digital) and MMC (MultiMedia Cards).
Q: Is this WiFi-capable?
A: Yes, this can read a wireless signal of 802.11 b/g/n.
Q: Is it Bluetooth-capable?
Q: What type of a router do I need?
A: Any B, G, or N router can be used. If you are purchasing one for the first time, we recommend an N router to give you the fastest connection.
Q: Can an external modem be connected if necessary?
A: This does not have a port for a phone modem, however there is an RJ-45 LAN connection for an Ethernet connection.
Q: Can this be connected to a printer?
A: Yes, both wireless and wired printers can be connected to these notebooks.
Q: Can you print wirelessly from this computer?
A: Yes, as long as your printer has wireless capabilities and shares the same wireless connection as your PC.
Q: Is the operating system 64-bit?
A: Yes, this has a 64-bit Windows 7 Home Premium Operating System.
Q: Can the user upgrade the memory?
A: The maximum RAM that can be installed is 16GB 1600MHz DDR3 SDRAM. To do this, the user will have to install 2 RAM modules at 8GB each into the DIMM slots. The dv6 and dv7 notebooks are designed so that additional RAM memory can be added using a simple Phillips screwdriver. Detailed steps explaining how to add/remove RAM are included in the Maintenance and Service guide, available on www.hp.com. HP recommends this only be performed by a trained technician.
Q: Can the processor be upgraded?
A: Yes, the processor can be upgraded. The QVC configuration comes with an AMD Quad-Core A8-4500M Accelerated Processor (2.8GHz/1.9GHz, 4MB L2 Cache) and this processor can be replaced with an AMD Quad-Core A10-4600M Accelerated Processor (3.2GHz/2.3GHz, 4MB L2 Cache). Detailed steps explaining how to add/remove the processor are included in the Maintenance and Service guide, available at www.hp.com. HP will also sell the specific processor modules as a spare part so that a customer doesn't have to worry about compatibility. However, replacing the processor involves substantially more steps than replacing RAM. Unless the user is quite experienced with manual component replacement, HP recommends this only be performed by a trained technician.
Q: Does it have a CD/DVD drive?
A: Yes, there is a SuperMulti Drive which contains a CD & DVD Player and Burner as well as a Blu Ray player.
Q: Will it play and record Blu-ray discs?
A: It does not have Blu-ray recording capabilities, but Blu Ray movies can be played.
Q: It is a tray or slot-drive?
A: It is a tray drive.
Q: Do the keys light?
A: No, these do not have a backlit keyboard.
Q: Does it have an HDMI port?
A: Yes, there is one HDMI port. (Cable not included.)
Q: Can I connect this to my HDTV to play DVDs?
A: Yes, you can connect this PC to any HDTV with an HDMI port to stream any content from the PC direct to your TV including DVDs and Blu-ray movies.
Q: How do I clean its outside case?
A: We recommend any microfiber cloth to gently wipe your PC's outer cover.
Q: How many speakers are there?
A: There are 4 speakers and an HP Triple Bass Reflex Subwoofer along with Beats Audio.
Q: Can the customer obtain a larger battery?
A: Yes, extended life batteries are available through hpshopping.com.
Q: Is there a docking station for this computer?
A: Yes, a docking station could be purchased direct through hpshopping.com.
Q: Is there a TV tuner?
A: No, there is not a built-in TV tuner on this PC.
Q: Can you download pictures from a camera?
A: Yes, you could connect your camera through a USB connection or HDMI connection depending on your camera's capabilities, or you can use the included SD/MMC Card slot to easily transfer pictures.
Q: Does this have a webcam?
A: Yes, this includes the HP TrueVision HD Webcam with integrated dual-array digital microphone.
Q: What is the megapixel of the webcam?
A: Videos have a resolution of 720P and the still picture output can be up to 5.7MP.
Q: Does the webcam have facial recognition?
Q: Can you connect a mouse?
A: Yes, with a wired or wireless USB connection.
Q: Does it have a calendar function?
A: Yes, Windows Live Essentials is preloaded.
Q: Can this be used in Europe?
Q: Is the screen anti-glare or glossy?
A: The screen is an HD BrightView LED Backlit display (glossy) for optimal color reproduction and brightness.
Q: Can you play World of WarCraft on this?
Q: Are back-up discs or Windows 7 discs included?
A: No, upon your initial set up, it is recommend (and you are prompted) to create recovery disks at that time.
Q: Can you run the computer on AC?
Q: Does it include a remote control? If not, can one be purchased?
A: No, there is no remote control available for this PC.
Q: Does it have a separate numeric keypad?
A: Yes, both size choices offer a full-size keyboard with numeric keypad.
Q: Is the warranty for in-home support or mail-in support?
A: It is a 1-year mail-in warranty.
Q: Does Windows 7 have built-in voice recognition software?
Q: Is a Microsoft Office Starter disc included?
A: There is not a disc; Microsoft Office Starter is preloaded and comes with FREE reduced functionality versions of Word and Excel for the life of your PC. Additional MS Office titles can be purchased direct through Microsoft.com and a key code can be used to download direct to your new PC.
Q: I have currently office 2007. Will my documents and spreadsheets switch over with this student version of Office and Excel?
Q: Can I scroll through different screens without having to close what I am currently working on?
A: Yes, if you hold down the WINDOWS button (2 to the left of the spacebar) and tap TAB at the same time you can scroll through your open programs and documents.
Q: Can you Skype with this computer?
A: Yes, Skype is preloaded. You also get a QVC-exclusive 1-year subscription to HP MY Room, which offers capabilities to video chat with up to 4 users.
Q: Does this computer come with backup discs?
A: No, no backup discs are shipped with HP PCs. All recovery media can be created at initial set up or anytime using HP Support Assistant.
Q: Does the Touchpad have slide bar on the side and bottom?
A: No, this is a multi-gesture touchpad that has an on/off button for preference.
Q: What is the difference between USB 2 and USB 3 ports?
A: USB 3.0 is the newest fastest USB connection technology. This PC contains 3 USB SuperSpeed 3.0 Ports and 1 USB 2.0 ports.
Q: Does this computer support WiDi?
A: No, WiDi is exclusive to Intel technology.
Q: Can you connect an external monitor?
A: Yes, using either the VGA or HDMI connection depending on your external monitor capabilities.
Information provided by HP.
Wireless capability may require a network connection, accessories, and/or a service fee. Use of Bluetooth technology may require software and accessories. Please consult the manufacturer's documentation regarding the safe and proper use, handling, storage, charging, and disposal of products containing lithium-ion batteries.
64-Bit Processing: Refers to how much data can be processed in one piece (in this case, 64 bits). Some modern software may require 64-bit processing to run.
App store: A digital distribution platform for software. You may be familiar with the app store on your phone or tablet, but many operating systems are now incorporating them right into computers as well. This allows you to download applications, or apps, sometimes for free and sometimes for a fee. Apps will vary by store, operating system, and manufacturer.
Bit/Byte: A bit is the smallest unit of measurement for electronic data. Eight bits equals one byte; approximately 1,000 bytes equals one kilobyte (KB); 1,000 kilobytes equals one megabyte (MB); 1,000 megabytes equals one gigabyte (GB); and 1,000 gigabytes equals one terabyte (TB). These units determine how much information your computer can store and retrieve. When it comes to hard drives, the higher the gigabytes and terabytes, the more storage space you have.
Bluetooth: A form of wireless communication allowing devices to communicate with each other. For example, a Bluetooth keyboard or mouse might be compatible with a computer or tablet, allowing these components to be used wirelessly.
Blu-ray: A high-definition optical disc used for movies and some video games. Unlike DVDs, Blu-rays are capable of full HD 1920x1080p video. Blu-rays can hold 50GB of data, over five times the capacity of a DVD.
Burn: To record data on a CD, DVD, or Blu-ray disc.
Bus Speed: Measured in megahertz (MHz), bus speed is the speed or frequency at which the data on the motherboard is moving.
Chipset: A set of electronic components in an integrated circuit that manages the data flow between the processor, memory, and peripherals. It is usually found in the motherboard of a computer.
Cloud storage: Allows data to be stored virtually in storage space hosted by a third party, as opposed to on your physical hard drive. Cloud storage can be advantageous because it may make it easy to share information across devices or among users, as well as freeing up your own physical hard drive space.
DDR (Double Data Rate): A type of SDRAM (memory) that supports data transfers that effectively doubles the speed of the RAM. Double data rate type three (written DDR3), which is currently in use, is twice as fast as its predecessor, and faster is better!
Desktop: A personal computer intended for use in a single location (not surprisingly, this is typically a desk), as opposed to portable computers. Desktops may consist of a tower, monitor, keyboard, and mouse (sometimes with certain components sold separately). There's been a rise in popularity of all-in-one desktops, which integrate the technical components into a flat-screen monitor for a sleeker design that takes up less space.
Digital Media: Can refer to the places where digital files are stored (memory cards, hard drives) or the files themselves (photos, videos, MP3s).
DVD (Digital Video Disc): Stores and plays both audio and video. Stores about 25 times more information than a CD. DVDs and CDs can be played and burned on a DVD/CD-RW Combo Drive or DVD+/-RW drive. A drive that does all of these things is sometimes referred to as a SuperMulti drive or burner. Dual-layer DVD drives allow you to burn about twice as much information onto a dual-layer DVD.
Ethernet: A wired Internet connection. While ethernet connections don't allow for the portability and convenience of Wi-Fi, they can sometimes result in faster download and upload speeds, making them advantageous in certain situations.
Expansion Slot: A slot set aside on a computer's motherboard where you can "expand" your computer functions by installing expansion cards. This can be used to add memory, graphics capabilities, or support for special devices.
Firewall: This hypothetical "wall" is actually a piece of software that protects a private computer from unauthorized access via the Internet. It prevents other computers from accessing your computer while you're online.
Graphics Card: Also called a video card. When installed in a computer, it permits the computer to display pictures. It can either be built into the motherboard or exist separately, and in some computers can be upgraded using an expansion slot.
Hard Drive: A storage device typically measured in gigabytes or terabytes (either internal or external to a computer's system unit) that holds large amounts of data. It's the "memory box" of the computer where files like documents and photos are stored.
Hardware: The physical components of a computer system, such as the monitor, keyboard, tower, or notebook.
HDMI (High Definition Multimedia Interface): The uncompressed, all-digital standard used for high-definition (HD) quality for consumer electronics and PC products using a single cable (an HDMI cable). Generally, HDMI cables are used to connect HD devices (Blu-ray players, gaming consoles, HD DVRs) to an HDTV or monitor.
Hertz (Hz): A unit of frequency equal to one cycle per second.
High Definition: Means that the screen will be "widescreen" and at least twice as clear as standard definition (which is 480 horizontal lines). Generally, anything at 720 or more horizontal lines will be considered HD; 1920x1080 resolution refers to Full HD; and 4K (or 4,000) horizontal lines refers to Ultra HD.
Hyper-threading Technology: A feature of some Intel processors, hyper-threading may improve your computer's ability to multitask (though not as much as a multi-core processor does). It's particularly helpful for some heavy-duty applications, like zipping and unzipping files, playing 3D games, or using professional editing programs.
I/O Ports (Input/Output): The connectors on a PC that connect its external devices; examples include USB, HDMI, and VGA ports.
LAN (Local Area Network): A set of devices, such as computers, printers, or video games, physically or wirelessly connected for interactive communications wirelessly or through ethernet connections.
LCD (Liquid Crystal Display): A type of display that uses standard compact fluorescent tubes to illuminate the picture. Unlike LEDs, they don't produce their own light.
LED backlighting: A way of producing light in LCD screens, resulting in a much clearer, brighter, better-looking display.
Level 2 Cache: Often written as "L2 cache," this is a type of memory capable of high-speed storage, enabling quick access to the most recently used data and instructions.
Lithium-ion/lithium-polymer: A light, rechargeable battery often used in portable electronics such as notebooks and smartphones.
Memory: The place where a computer keeps programs and data. This could refer to the hard drive, RAM, or cache.
Memory Card Reader: A device that accesses data on a memory card, such as an SD card.
Motherboard: A computer's main circuit board. It's the central, essential part of a computer to which most other integrated parts are connected.
Multi-touch: A touchscreen or touchpad, sometimes referred to as multi-gesture, that recognizes two or more fingers, incorporating advanced functionality like pinching to zoom.
Network Card: A network card, network adapter, network interface controller, network interface card, or LAN adapter is a computer hardware component designed to allow computers to communicate over a computer network. It allows users to connect to each other wirelessly or by using cables.
Operating System (OS): Software that takes care of basic system activities such as reading forms and saving to disk. It controls how system resources are used and provides a user interface. Commonly used computer operating systems are Windows, Mac OS, and Linux.
Portable computer: A computer with a rechargeable battery that can be used wirelessly and incorporates necessary elements for use (display, keyboard, etc.) into one piece of hardware that opens while in use and closes when not. Notebooks (also called laptops) are probably the most common types of portable computers. Other examples are netbooks (generally smaller than notebooks, lacking optical drives and lighter on features) and Chromebooks (which don't have a sizable hard drive but use online Cloud storage).
Processor: Also known as the CPU (central processing unit). As the primary element carrying out the computer's functions, it's effectively the "brain" of the computer. A dual-core processor has two execution cores, while a quad-core has four, etc; generally, more cores allows for faster computing.
Processor Speed: The rate at which the CPU performs calculations per second. It's measured in megahertz (MHz) or gigahertz (GHz). 1000MHz equals one GHz.
RAM (Random Access Memory): The place where a computer keeps programs and data when they are in use. It's measured in megabytes or gigabytes (see bit/byte for more info).
Retina display: A type of LCD screen specific to a newer-model Apple® MacBook Pro®, iPad®, iPhone®, and iPod®. Retina displays have a high enough pixel density that the human eye is unable to notice pixelation at a typical viewing distance. Basically, Retina displays are clearer than typical LCDs, making everything look really pretty.
SATA (Serial ATA): A way of connecting a hard drive to a computer. Most computers made after 2005 use SATA hard drives, which is generally faster and more efficient than SATA's predecessor, PATA.
Screen Resolution: Maximum number of pixels that can be displayed on the screen. This number is a product of the number of columns and the number of rows. For example, a monitor with a 1920x1080 resolution can display 1,920 columns of pixels and 1,080 rows of pixels. The higher the resolution, the clearer the screen; see high definition for more info.
Security lock slot: An anti-theft system incorporated into some computers. It is used for attaching a lock-and-cable apparatus, in particular those from Kensington.
Software: The actual programs on a computer, as opposed to the physical components. This includes applications (Word, Excel) and the operating system itself (Windows 8, Mac OS® X).
Solid-state drive (SSD): Like a standard hard drive, a solid-state drive is used to store data. However, SSDs read and write files much more quickly, resulting in better performance overall. Hybrid drives combine the standard features of hard disk drives and solid-state drives, resulting in a more optimal performance than a hard drive alone at a better price than a large SSD.
Sound card: A piece of computer hardware that controls its sound input and output.
TFT (Thin Film Transistor): A type of LCD flat-panel display that is made to be as thin and light as possible, taking up less space than bulky old-school computer monitors. TFT displays also generally have higher resolutions than older displays.
Touchpad: A pointing device used on many notebook PCs. You move the pointer onscreen by moving your finger over the touchpad.
Touchscreen: A display you can interact with by touching it with an object, typically a finger or stylus. Capacitive touchscreens are very responsive to finger touches, allowing easy swiping, which generally results in an intuitive user interface; however, they won't respond to a gloved hand or stylus. Resistive touchscreens, on the other hand, can typically be used with a finger or stylus, but require pressure to be applied to the screen, which can sometimes affect ease of use.
USB (Universal Serial Bus): A high-speed serial port technology that allows a variety of input and output devices to be easily attached to a PC. A USB device can be plugged in or unplugged without turning off the PC and is automatically recognized and configured upon plug-in. Typically, modern computers will have USB 3.0, USB 2.0, or some combination of the two. On paper, USB 3.0 is faster, though how much faster will depend on other factors, like your hardware.
Webcam: The term webcam is a combination of "web" and "video camera." They can be used for video chatting or recording videos, and are built into most modern computers; older computers required an external webcam accessory.
WiDi: This Intel-developed technology is short for Wireless Display, and lets users to stream music, movies, photos, videos, and apps wirelessly from a compatible computer to a compatible HDTV or through the use of an adapter with other HDTVs. WiDi technology is capable of Full HD 1080p video and 5.1 surround sound audio, though you'll need the appropriate hardware to achieve that.
Wi-Fi: Wireless networking technology that uses radio waves to provide wireless high speed Internet and network connections.