E225349

HP 17.3" Laptop AMD A10 Quad Core 8GB RAM 1TB HD w/ MS Office &Printer

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The Whole Package from HP

Description
Say hello to the whole package. Treat your family to a powerful workstation at an impressive price--with the Pavilion 17-e186nr laptop. It includes Microsoft Office Home and Student 2013 and a printer to complete your home office!

What makes this Pavilion special? It's a tried and true laptop for everyday computing. The reliable 2.5GHz to 3.5GHz AMD Elite quad-core A10-5750M accelerated processor and 8GB RAM handles everything from helping with homework to paying the bills. The spacious 1TB hard drive has all the space you need for photos, videos, music, and files.

What can it do for me? The 17.3" diagonal HD BrightView display offers amazing clarity for movies, gaming, and Web chats. And built-in Wi-Fi lets everyone check email, post on social sites, or surf the Web.

What comes with Microsoft Office Home and Student 2013? Full versions of four updated programs for productivity: Word, Excel, PowerPoint, and OneNote.

What's the operating system like? With Windows 8.1, social media and email updates are right on the Start screen. Cloud storage makes it easy to save and share media files.

What's in the box? Pavilion 17-e186nr laptop, six-cell lithium-ion battery, AC adapter, and Office 2013 activation codes with back-up disc, and printer.

Plus, you receive a PC Treasures software suite featuring Premier PC Support for the life of the laptop, Trend Micro Titanium Antivirus+ 2014 for the life of the laptop; Professor Teaches Office 2013 and Windows 8; Family Tree Heritage; FlixFling 90-day subscription offer plus four premium movies, and more! (Ships separately.)

From HP.

Manufacturer's specifications are subject to change without notice.

Wireless capability may require network connection, accessories, and/or a service connection fee.

Access to and use of the Internet may require payment of a fee to an Internet Service Provider.

Consult manufacturer's documentation regarding safe and proper use, handling, storage, and disposal of products containing lithium-ion batteries.

  • Includes Pavilion 17-e186nr laptop, six-cell lithium-ion battery, AC adapter, printer, Office 2013 activation codes with back-up disc, and software suite (ships separately)
  • Black, Purple, Blue: receive DJ1055 black printer
  • Silver, Red: receive DJ1510 white printer
  • 2.5GHz AMD Elite quad-core A10-5750M accelerated processor with 4MB L2 cache, up to 3.5GHz
  • 17.3" diag. HD BrightView LED-backlit display with 1600x900 resolution
  • 8GB DDR3 SDRAM
  • 1TB 5400 RPM hard drive with HP ProtectSmart hard drive protection
  • SuperMulti DVD burner
  • 802.11b/g/n Wi-Fi
  • AMD Radeon HD 8650G graphics with up to 4206MB total graphics memory
  • DTS Sound+
  • HP TrueVision HD webcam with mic
  • 10/100 Base-T ethernet
  • SD memory card reader
  • Two USB 3.0 ports
  • USB 2.0, HDMI, VGA, RJ-45 ports
  • Headphone/microphone jack
  • Windows 8.1
  • Model numbers vary by color; Black is 17-e186nr
  • Cannot ship to VI, PR, Guam, or P.O. boxes
  • Closed, measures approx. 16-1/4"W x 10-1/2"D x 1-1/4"H; weighs 5.99 lbs
  • UL listed adapter; 1-year LMW
  • Imported

FAQs
Frequently Asked Questions

Q: Does this laptop have a touchscreen?
A: No, it doesn't. This is a standard laptop PC with built-in keyboard and mouse.

Q: Does it come with an owner's manual?
A: The Owner's Manual is no longer printed and in the box. There is an owner's manual available through the HP Support Assistant software on the PC itself.

More about HP Support Assistant can be found here; http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html#.UpTnPOIlgf4

Q: What is the weight of the computer?
A: 15.6" is 5.14 lbs and the 17.3" is 5.99 lbs.

Q: How long does the initial charge take?
A: The battery from the factory is usually 50% charged. You should use the PC until the battery is close to 5-10% and then charge overnight for the first time.

Q: Will the memory card reader read SD memory cards?
A: Yes, this reads all formats of SD cards.

Q: Is this Wi-Fi-capable?
A: Yes, it features 802.11 b/g/n Wi-Fi.

Q: What type of a router do I need?
A: Any B, G or N router, N is the latest and fastest of the three.

Q: Is the wireless card built-in?
A: This is not a 4G-enabled PC, it is Wi-Fi only and the wireless card to receive a wireless signal is built-in.

Q: Is it Bluetooth capable?
A: No.

Q: Can this be connected to a printer?
A: Yes.

Q: Can you print wirelessly from this computer?
A: Yes.

Q: Is the operating system 64-bit?
A: Yes. This includes the newest Windows 8.1 Operating System and it is 64-Bit.

More about Windows 8.1: http://windows.microsoft.com/en-us/windows-8/features#personalize=startscreen

Q: Can the user upgrade the memory?
A: The maximum memory for this notebook PC is 8GB which is already included with this computer. No additional RAM can be added.

Q: Can the processor be upgraded?
A: No.

Q: Does it have a CD/DVD drive?
A: Yes, it reads and burns to both CDs and DVDs.

Q: Will it play and record Blu-ray discs?
A: No.

Q: Is it a tray drive or slot drive?
A: Tray drive.

Q: Do the keys light up?
A: No.

Q: Does it have an HDMI port?
A: Yes.

Q: Can I connect this to my HDTV to play DVDs?
A: Yes, using any standard HDMI cable (not included).

Q: How do I clean outside case?
A: Any sort of microfiber or soft cloth is recommended to clean the case.

Q: Where are the speakers?
A: The DTS Sound speakers are located at the back of the keyboard, facing the user.

Q: Can the customer obtain a larger battery?
A: Yes, there are larger batteries available directly through hp.com.

Q: Is there a TV tuner?
A: No.

Q: Does this have a built-in webcam?
A: Yes, this includes the HP TrueVision HD webcam and integrated microphone.

Q: What are the specs on the Webcam?
A: 720P (1280x720) CMOS sensor; Fixed focus- range approximately 12 inches to 10 feet; USB 2.0 high-speed certified; Still Picture Resolution: Up to 5.7 Megapixels

Q: Can you connect a mouse?
A: Yes.

Q: Can this be used in Europe?
A: Yes.

Q: Is the screen anti-glare or glossy?
A: This is the HP HD Brightview LED backlit display which can adjust to any light. It does not have a special coating with anti-glare.

Q: Can you play World of Warcraft on this?
A: Yes, this is a very powerful configuration capable of playing a variety of PC games and even includes an offer from AMD in box for your choice of the following titles; DMC (Devil May Cry), SIMCity, Sonic All Stars Racing, or FarCry 3 (Blood Dragon).

Q: Are backup discs for Windows 8.1 included?
A: No, we do not include backup discs. Users are prompted to create their own backup discs at startup or they can be created at any time. Learn more here: http://h20621.www2.hp.com/video-gallery/us/en/customer-care/2008493915001/creating-system-recovery-discs-in-windows-8-for-hp-computers/video/

Q: Can you run the computer on AC?
A: Yes.

Q: Does it include a remote control? If not, can one be purchased?
A: No, there is not an HP branded remote control available for this PC. There are aftermarket remotes available for PCs.

Q: Does it have a separate numeric keypad?
A: Yes, this is a full sized island style keyboard with a numeric keypad.

Q: Is the Limited Manufacturer's Warranty in-home or mail-in?
A: This includes a 1-year mail-in Limited Manufacturer's Warranty.

Q: Does Windows 8.1 have voice recognition software built in?
A: There are several applications that can be used with voice software.

See this link for more information: http://windows.microsoft.com/en-us/windows-8/using-speech-recognition

Q: Can I scroll through different screens without having to close what I am currently working on?
A: Yes, there are multitasking capabilities within Windows 8.1.

Q: Can you Skype with this computer?
A: Yes, Skype is a pre-loaded service and is free with an account setup. More information can be found here: http://www.skype.com/en/

Q: Does the touchpad have slide bar on the side and bottom?
A: No, this is the HP Multi-gesture touchpad which allows for gestures similar to a tablet or smartphone device.

See more details here: http://www.youtube.com/watch?v=8LmdjiKW0AQ

Q: What is the difference between USB 2.0 and USB 3.0 ports?
A: USB 3.0 is the newest and fastest data transfer available through USB connection, also referred to as SuperSpeed ports, these are backwards compatible yet can transfer data from a USB device to your PC approximately 10 times faster than USB 2.0.

Q: Can you connect an external monitor?
A: Yes, there is an included HDMI connection, as well as VGA connection.

Information provided by HP.

Windows10 FAQs

Microsoft Windows 10 FAQs

Q: What are the basic facts of the Windows 10 upgrade?
A: Microsoft is making Windows 10 available as free upgrade for qualified Windows 7, Windows 8.1, and Windows Phone 8.1 devices. It will be available starting July 29, 2015; people can reserve their free upgrade today. You only have until July 29, 2016 to take advantage of this offer. Once you upgrade, you have Windows 10 for free on that device.

Q: Is the upgrade really free?
A: Yes, it's free. This is a full version of Windows, not a trial or introductory version. It is available for a limited time and you have one year from the time Windows 10 is available to take advantage of this offer.

Q: How do I get my free upgrade?
A: You can do one of two things: 1) Buy a new Windows 8.1 device and upgrade it to Windows 10 for free, or 2) Reserve a free upgrade for your existing Windows 7 or Windows 8.1 PC.

Not every device will run every feature of Windows 10. Be sure to check with your manufacturer before purchasing. Additional details on upgrade qualifications are below.

Q: What happens when I reserve?
A: When you reserve, you can confirm your device is compatible with Windows 10. Between reservation and when your upgrade is ready, the files you need for the upgrade will be downloaded to your PC to make the final installation go more quickly. Then, when your upgrade is ready after July 29, 2015, you get a notification that lets you get started with your upgrade.

Q: Are there any qualification requirements?
A: The only requirements are that a) your device is compatible and b) you're running genuine Windows 7 Service Pack 1 (SP1) or Windows 8.1 (Update). Windows 10 is designed to run on Windows 7 and Windows 8.1 PCs. That means your device is likely compatible and will run Windows 10.1 See the full specifications at http://www.microsoft.com/en-us/windows/windows-10-specifications.

Q: If I buy a new PC today, can it upgrade to Windows 10?
A: Yes, new qualified PCs can run Windows 10. Windows 10 is designed to be compatible with the Windows 8.1 laptop, tablet, or desktop PCs that are for sale now. Device manufacturers make decisions about their device models and some Windows 10 features may not be available on certain devices, so be sure to check with the retailer or manufacturer for details.

Q: How long does it take to install the upgrade?
A: Plan for about an hour for the installation. Newer devices may only take 20 minutes, and older devices may take more than an hour. You'll need to download the installation files before you begin. If you reserve, we'll take care of downloading those files for you and let you know when you are ready to get started.

Q: How do I reserve on my existing device?
A: Just open the Get Windows 10 app (description below) and click reserve.

  • Click on the small Windows icon located at the lower right side of the taskbar.
  • Click "Reserve your free upgrade" when prompted.
There's no obligation and you can cancel your reservation at any time. After you reserve, we will download Windows 10 to your device when it's available. Then we will notify you when your device is ready to install the upgrade.

Q: What is the Get Windows 10 app?
A: Get Windows 10 is an app that's designed to make the upgrade process easy. It checks to make sure your device is compatible, and it reserves your free upgrade; it also has information to help you learn about the features in Windows 10. For devices running Windows 7 SP1 or Windows 8.1 Update with Windows Update enabled, the app shows up automatically as a Windows icon in your system tray at the bottom right-hand side of your screen.

Q: How do I get a confirmation that I've reserved my upgrade?
A: Just click reserve in the Get Windows 10 app and then enter your email address at the confirmation screen. You can also check your reservation status here:

  • Right click on the Get Windows 10 app or Windows icon located at the right end of the taskbar.
  • Select "Check your upgrade status."

Q: If I change my mind, can I cancel my reservation?
A: Yes, you can cancel your reservation at any time prior to installing Windows 10. Here's how:

  • Right click on the Get Windows 10 app or Windows icon located in right end of the taskbar.
  • Select "Check your upgrade status."
  • Click the menu in the upper left corner, then select "View Confirmation."
  • In the lower left, select "Cancel reservation."

Q: Can I get my free Windows 10 upgrade even if I didn't reserve?
A: Yes. The easiest way to get the free upgrade is to reserve, but you can upgrade even if you don't reserve. Once Windows 10 is available, we'll begin notifying devices that their free upgrade is available. Just open the Get Windows 10 app to schedule your upgrade. Note: Some notifications will go out as soon as Windows 10 is available; others may go out in the weeks or months following.

Q: What if I have more than one Windows device—can I upgrade them all?
A: Yes, you can get a free upgrade for each of your eligible Windows devices. All you need to do is make a separate reservation for each device you want to upgrade.

Q: Why don't I have the Get Windows 10 app?
A: If you don't see the Get Windows 10 app on your PC, it might be because:
1. Your device isn't up-to-date with at least Windows 7 SP1 or Windows 8.1 Update.
2. Windows Update is turned off or is not set to received updates automatically.
3. You've blocked or uninstalled the necessary Windows Update functionality.
4. Your device is not running genuine Windows.

Running Windows Update and installing any available updates will fix the first three issues. Need more help? Go to our Windows Community Forum (http://answers.microsoft.com/en-us/windows/forum/windows_10_1-win_upgrade).

PCs that we determine cannot run Windows 10 will not see the Get Windows 10 app before July 29, 2015. After July 29, 2015, we'll enable the icon in the system tray. This is to help ensure that you can easily check your PC's compatibility if you choose.

If your device is managed as part of a school or business network, please check with your IT administrator about upgrading to Windows 10.

Q: Why am I seeing notifications about Windows 10?
A: Notifications let you know about Windows 10 availability and the free-upgrade offer.

Q: Can I turn off the notifications?
A: Yes. Click "Customize" in the System Tray and turn off the Get Windows 10 app notifications in the menu that comes up.

Q: Can I reserve even if I didn't get a notification?
A: Yes. You can reserve your upgrade at any time on any compatible PC by clicking on the Get Windows 10 app or the Windows Update control panel.

Q: What edition of Windows will I get as part of this free upgrade?
A: When you upgrade, you'll stay on like-to-like editions of Windows. For example, Windows 7 Home Premium will upgrade to Windows 10 Home.

Q: Do Windows phone devices qualify for this free upgrade?
A: Yes. We are working with Windows Phone 8.1 partners to make the Windows 10 upgrade available to most phones later this year.

Q: What about Windows RT?
A: If you're running Windows RT, your device won't upgrade to Windows 10, but we will have an update for you around the time of Windows 10 release.

Q: Can Enterprise customers get the free Windows 10 upgrade?
A: Enterprise customers with active Software Assurance subscription in volume licensing have the benefit to upgrade to Windows 10 enterprise offerings outside of this offer.

Q: How much does Windows 10 cost?
A: The easiest way to get Windows 10 is to upgrade for free. We explain how to take advantage of this limited-time offer above.

You may also purchase a copy of Windows 10 if you decide not to upgrade or if you need to purchase a copy for other reasons like installing on a PC you built yourself.

The retail prices for Windows 10 are the same as Windows 8.1. Windows 10 Home is $119.99. Windows 10 Pro is $199.99. And Windows 10 Pro Pack, which enables you to upgrade from Windows 10 Home to Windows 10 Pro, is $99.99. All these are available in stores or online.

Q: Will I get all of the features of Windows 10 once I upgrade?
A: Some Windows 10 features will require advanced hardware and not all features and services are available on every device, nor in every market. For instance, Cortana is not available in all markets. See the Specifications page for more details (http://www.microsoft.com/en-us/windows/windows-10-specifications).

Q: Will my devices and apps work with Windows 10?
A: Windows 10 is designed to be compatible with the vast majority of Windows 7 and Windows 8.1 devices. so your device is most likely compatible. For details on your specific device and apps, you can use the Get Windows 10 app to do a compatibility check. Click the menu in the upper left of the app, and select "Check your PC" or "Your PC is good to go." This displays any compatibility issues we find and recommends a resolution; while we don't have info on every app or device in existence, it provides a comprehensive list of all known potential compatibility issues.

Some Windows 10 features will require advanced hardware and not all features and services are available on every device, nor in every market. For instance, Cortana is not available in all markets.

Q: Will Windows Media Center be available in Windows 10?
A: Windows Media Center is not part of Windows 10 and won't be available after upgrading to Windows 10. If you use Windows Media Center, we will alert you during upgrade that Windows Media Center is not available on Windows 10. We know that some users use Windows Media Center to play DVDs, and we are providing a free DVD playback app in Windows 10 for Windows Media Center users.

Q: Can I reinstall Windows 10 on my computer after upgrading?
A: Yes. Once you've upgraded to Windows 10 using the free upgrade offer, you will be able to reinstall, including a clean install, on the same device. You won't need to purchase Windows 10 or go back to your prior version of Windows and upgrade again.

You'll also be able to create your own installation media, like a USB drive or DVD, and use that to upgrade your device or reinstall after you've upgraded.

Q: When do new Windows 10 devices arrive in stores?
A: New PCs running Windows 10 will begin to arrive after Windows 10 is available on July 29, 2015.

Q: Will all my stuff be in the cloud?
A: Your files are saved on the hard drive of your device by default. Windows 10 includes OneDrive which provides free storage space in the cloud; this is completely optional, but gives you the benefit of being able to access your personal files from anywhere.

Q: Have additional questions? We can help.
A: Check to see if your question has already been answered in the Windows Community Forum (http://answers.microsoft.com/en-us/windows/forum/windows_10_1-win_upgrade)or post a new question. If you need help installing Windows 10 when it's available on July 29, 2015, Microsoft will offer phone and chat support to make sure that you get up and running smoothly.

Information provided by Microsoft.

Important Information

Wireless capability may require a network connection, accessories, and/or a service fee. Use of Bluetooth technology may require software and accessories. Please consult the manufacturer's documentation regarding the safe and proper use, handling, storage, charging, and disposal of products containing lithium-ion batteries.

Computer Glossary
Computer Glossary Terms

64-Bit Processing: Refers to how much data can be processed in one piece (in this case, 64 bits). Some modern software may require 64-bit processing to run.

App store: A digital distribution platform for software. You may be familiar with the app store on your phone or tablet, but many operating systems are now incorporating them right into computers as well. This allows you to download applications, or apps, sometimes for free and sometimes for a fee. Apps will vary by store, operating system, and manufacturer.

Bit/Byte: A bit is the smallest unit of measurement for electronic data. Eight bits equals one byte; approximately 1,000 bytes equals one kilobyte (KB); 1,000 kilobytes equals one megabyte (MB); 1,000 megabytes equals one gigabyte (GB); and 1,000 gigabytes equals one terabyte (TB). These units determine how much information your computer can store and retrieve. When it comes to hard drives, the higher the gigabytes and terabytes, the more storage space you have.

Bluetooth: A form of wireless communication allowing devices to communicate with each other. For example, a Bluetooth keyboard or mouse might be compatible with a computer or tablet, allowing these components to be used wirelessly.

Blu-ray: A high-definition optical disc used for movies and some video games. Unlike DVDs, Blu-rays are capable of full HD 1920x1080p video. Blu-rays can hold 50GB of data, over five times the capacity of a DVD.

Burn: To record data on a CD, DVD, or Blu-ray disc.

Bus Speed: Measured in megahertz (MHz), bus speed is the speed or frequency at which the data on the motherboard is moving.

Chipset: A set of electronic components in an integrated circuit that manages the data flow between the processor, memory, and peripherals. It is usually found in the motherboard of a computer.

Cloud storage: Allows data to be stored virtually in storage space hosted by a third party, as opposed to on your physical hard drive. Cloud storage can be advantageous because it may make it easy to share information across devices or among users, as well as freeing up your own physical hard drive space.

DDR (Double Data Rate): A type of SDRAM (memory) that supports data transfers that effectively doubles the speed of the RAM. Double data rate type three (written DDR3), which is currently in use, is twice as fast as its predecessor, and faster is better!

Desktop: A personal computer intended for use in a single location (not surprisingly, this is typically a desk), as opposed to portable computers. Desktops may consist of a tower, monitor, keyboard, and mouse (sometimes with certain components sold separately). There's been a rise in popularity of all-in-one desktops, which integrate the technical components into a flat-screen monitor for a sleeker design that takes up less space.

Digital Media: Can refer to the places where digital files are stored (memory cards, hard drives) or the files themselves (photos, videos, MP3s).

DVD (Digital Video Disc): Stores and plays both audio and video. Stores about 25 times more information than a CD. DVDs and CDs can be played and burned on a DVD/CD-RW Combo Drive or DVD+/-RW drive. A drive that does all of these things is sometimes referred to as a SuperMulti drive or burner. Dual-layer DVD drives allow you to burn about twice as much information onto a dual-layer DVD.

Ethernet: A wired Internet connection. While ethernet connections don't allow for the portability and convenience of Wi-Fi, they can sometimes result in faster download and upload speeds, making them advantageous in certain situations.

Expansion Slot: A slot set aside on a computer's motherboard where you can "expand" your computer functions by installing expansion cards. This can be used to add memory, graphics capabilities, or support for special devices.

Firewall: This hypothetical "wall" is actually a piece of software that protects a private computer from unauthorized access via the Internet. It prevents other computers from accessing your computer while you're online.

Graphics Card: Also called a video card. When installed in a computer, it permits the computer to display pictures. It can either be built into the motherboard or exist separately, and in some computers can be upgraded using an expansion slot.

Hard Drive: A storage device typically measured in gigabytes or terabytes (either internal or external to a computer's system unit) that holds large amounts of data. It's the "memory box" of the computer where files like documents and photos are stored.

Hardware: The physical components of a computer system, such as the monitor, keyboard, tower, or notebook.

HDMI (High Definition Multimedia Interface): The uncompressed, all-digital standard used for high-definition (HD) quality for consumer electronics and PC products using a single cable (an HDMI cable). Generally, HDMI cables are used to connect HD devices (Blu-ray players, gaming consoles, HD DVRs) to an HDTV or monitor.

Hertz (Hz): A unit of frequency equal to one cycle per second.

High Definition: Means that the screen will be "widescreen" and at least twice as clear as standard definition (which is 480 horizontal lines). Generally, anything at 720 or more horizontal lines will be considered HD; 1920x1080 resolution refers to Full HD; and 4K (or 4,000) horizontal lines refers to Ultra HD.

Hyper-threading Technology: A feature of some Intel processors, hyper-threading may improve your computer's ability to multitask (though not as much as a multi-core processor does). It's particularly helpful for some heavy-duty applications, like zipping and unzipping files, playing 3D games, or using professional editing programs.

I/O Ports (Input/Output): The connectors on a PC that connect its external devices; examples include USB, HDMI, and VGA ports.

LAN (Local Area Network): A set of devices, such as computers, printers, or video games, physically or wirelessly connected for interactive communications wirelessly or through ethernet connections.

LCD (Liquid Crystal Display): A type of display that uses standard compact fluorescent tubes to illuminate the picture. Unlike LEDs, they don't produce their own light.

LED backlighting: A way of producing light in LCD screens, resulting in a much clearer, brighter, better-looking display.

Level 2 Cache: Often written as "L2 cache," this is a type of memory capable of high-speed storage, enabling quick access to the most recently used data and instructions.

Lithium-ion/lithium-polymer: A light, rechargeable battery often used in portable electronics such as notebooks and smartphones.

Memory: The place where a computer keeps programs and data. This could refer to the hard drive, RAM, or cache.

Memory Card Reader: A device that accesses data on a memory card, such as an SD card.

Motherboard: A computer's main circuit board. It's the central, essential part of a computer to which most other integrated parts are connected.

Multi-touch: A touchscreen or touchpad, sometimes referred to as multi-gesture, that recognizes two or more fingers, incorporating advanced functionality like pinching to zoom.

Network Card: A network card, network adapter, network interface controller, network interface card, or LAN adapter is a computer hardware component designed to allow computers to communicate over a computer network. It allows users to connect to each other wirelessly or by using cables.

Operating System (OS): Software that takes care of basic system activities such as reading forms and saving to disk. It controls how system resources are used and provides a user interface. Commonly used computer operating systems are Windows, Mac OS, and Linux.

Portable computer: A computer with a rechargeable battery that can be used wirelessly and incorporates necessary elements for use (display, keyboard, etc.) into one piece of hardware that opens while in use and closes when not. Notebooks (also called laptops) are probably the most common types of portable computers. Other examples are netbooks (generally smaller than notebooks, lacking optical drives and lighter on features) and Chromebooks (which don't have a sizable hard drive but use online Cloud storage).

Processor: Also known as the CPU (central processing unit). As the primary element carrying out the computer's functions, it's effectively the "brain" of the computer. A dual-core processor has two execution cores, while a quad-core has four, etc; generally, more cores allows for faster computing.

Processor Speed: The rate at which the CPU performs calculations per second. It's measured in megahertz (MHz) or gigahertz (GHz). 1000MHz equals one GHz.

RAM (Random Access Memory): The place where a computer keeps programs and data when they are in use. It's measured in megabytes or gigabytes (see bit/byte for more info).

Retina display: A type of LCD screen specific to a newer-model Apple® MacBook Pro®, iPad®, iPhone®, and iPod®. Retina displays have a high enough pixel density that the human eye is unable to notice pixelation at a typical viewing distance. Basically, Retina displays are clearer than typical LCDs, making everything look really pretty.

SATA (Serial ATA): A way of connecting a hard drive to a computer. Most computers made after 2005 use SATA hard drives, which is generally faster and more efficient than SATA's predecessor, PATA.

Screen Resolution: Maximum number of pixels that can be displayed on the screen. This number is a product of the number of columns and the number of rows. For example, a monitor with a 1920x1080 resolution can display 1,920 columns of pixels and 1,080 rows of pixels. The higher the resolution, the clearer the screen; see high definition for more info.

Security lock slot: An anti-theft system incorporated into some computers. It is used for attaching a lock-and-cable apparatus, in particular those from Kensington.

Software: The actual programs on a computer, as opposed to the physical components. This includes applications (Word, Excel) and the operating system itself (Windows 8, Mac OS® X).

Solid-state drive (SSD): Like a standard hard drive, a solid-state drive is used to store data. However, SSDs read and write files much more quickly, resulting in better performance overall. Hybrid drives combine the standard features of hard disk drives and solid-state drives, resulting in a more optimal performance than a hard drive alone at a better price than a large SSD.

Sound card: A piece of computer hardware that controls its sound input and output.

TFT (Thin Film Transistor): A type of LCD flat-panel display that is made to be as thin and light as possible, taking up less space than bulky old-school computer monitors. TFT displays also generally have higher resolutions than older displays.

Touchpad: A pointing device used on many notebook PCs. You move the pointer onscreen by moving your finger over the touchpad.

Touchscreen: A display you can interact with by touching it with an object, typically a finger or stylus. Capacitive touchscreens are very responsive to finger touches, allowing easy swiping, which generally results in an intuitive user interface; however, they won't respond to a gloved hand or stylus. Resistive touchscreens, on the other hand, can typically be used with a finger or stylus, but require pressure to be applied to the screen, which can sometimes affect ease of use.

USB (Universal Serial Bus): A high-speed serial port technology that allows a variety of input and output devices to be easily attached to a PC. A USB device can be plugged in or unplugged without turning off the PC and is automatically recognized and configured upon plug-in. Typically, modern computers will have USB 3.0, USB 2.0, or some combination of the two. On paper, USB 3.0 is faster, though how much faster will depend on other factors, like your hardware.

Webcam: The term webcam is a combination of "web" and "video camera." They can be used for video chatting or recording videos, and are built into most modern computers; older computers required an external webcam accessory.

WiDi: This Intel-developed technology is short for Wireless Display, and lets users to stream music, movies, photos, videos, and apps wirelessly from a compatible computer to a compatible HDTV or through the use of an adapter with other HDTVs. WiDi technology is capable of Full HD 1080p video and 5.1 surround sound audio, though you'll need the appropriate hardware to achieve that.

Wi-Fi: Wireless networking technology that uses radio waves to provide wireless high speed Internet and network connections.

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Reviews & Community QA

HP 17.3" Laptop AMD A10 Quad Core 8GB RAM 1TB HD w/ MS Office &Printer 3.2 5 66 66
Best Buy Yet from QVC!! This is one of the most fantastic computers I have ever purchased! The set up was very easy. The tech support that it came with is worth every penny I spent on this computer. The tech support people are very helpful and efficient. The computer runs great and has all the power I need. This is truly a quality product! Thanks QVC & HP!! 01-08-14
Very frustrating The presentation for this computer sold me. We received it and have been on line with tech support 4 times. We are seniors with moderate computer experience but this one was very overwhelming. Never had any issues in the past with other brands of computers. Still going back and forth about sending it back. Very disappointed. Thankful that we did have tech support to help because I think my husband was ready to send it back day one. 01-08-14
unhappy We received the computer on Thursday night, the day after Christmas, and out of the box our initial impressions were great in regards the speed and ease of getting started. The next day getting on the internet we noticed a bit of stalling. Just sitting and spinning going nowhere. Then you could get on the internet but opening up pages were stalling. Not my router either because not having problems with other devices. So took the dreaded step in calling tech support. First conversation 1 hour and 30 minutes with a return call of an additional hour. Computer still not working properly. Never unpacked the printer and the software showed up the day I decided to return. Very unhappy with HP. 01-06-14
VERY DISSAPOINTED HAD TO SEND IT BACK. FOR A QUAD CORE ITS NOT FAST AT ALL, IN FACT ITS SLOWER THAN MY OLD ONE..ALL I SAW WAS PLEASE WAIT. IT DOES NOT FUNCTION LIKE IT SHOWED ON QVC. VERY SAD, BUT I WILL WAIT FOR ONE THAT DOES WORK LIKE IT IS SUPPOSED TO. 01-06-14
Great laptop This is my 2nd HP laptop purchased from QVC. I ordered the 17.3" black and just finished setup. Easy to do even though I think of myself as a techy person. Speed is fast, getting used to win8 is not too bad cause I can still use the home key to get to folders I'm used seeing in win7. Like that there are 2- usb 3 ports. Installation of printer simple - wish it were wireless, but just needed a basic printer and this serves my needs. I've found HPs more reliable than the brand "d" line which my company uses! I need to note the 17" is pretty big laptop, but I don't move it much from room to room, besides if you want to watch QVC it's screen size is an advantage! 01-05-14
disappointing I ordered this laptop based mostly on the specs and was looking forward to receiving it. I have to say I was very disappointed. This is advertised as a 2.5GHz to 3.5GHz processor. However, when I checked the performance tab in task manager, the CPU speed dropped as low as 1.3GHz. Web pages load slower on this laptop than on my 8 year old laptop. When you purchase a new computer with a top of the line "gaming" CPU and 8 GB DDR3 RAM, the last thing you want to see is the "spinning wheel" when loading web pages. And although the keyboard is full size, some of the keys are too small. Needless to say, this is going back. 01-05-14
Better than what I had, but could be even better Nice pc, however the software for the printer would not work. I was on the phone for an hour and 20 minutes with the tech to get it up and running. Incidentally, the support center may be in the US, but everyone I spoke to had an accent. If you call the support center, they can make the printer work wireless, 01-03-14
KEYBOARD DOES NOT WORK This is a beautiful computer. I was really looking forward to getting it. However, I was so disappointed. Could not get past the first registration page as when I tried to type my info in, only the n and b keys worked. Must return. 01-03-14
Not for Me We have had 2 prior HP 17.3" Laptops. The last one I went through the HP help desk on it due to crashing intermitently, and it never got resolved. I should have sent it back the first time it happened. I was hopeful for this new one. It worked the first few weeks. However the battery life sucks. It lasts maybe an hour! My 2 older ones last longer with the original battery! Then the screen went black and I can't get to display. Rebooted several times. I'm not messing around with HP customer service anymore! It's going back. 01-02-14
I'm Lovin' It! So far I'm loving this laptop. It's great quality, well built, solid and comfortable. For what I do, it seems fast. What was running 'a little slow' was Internet Explorer. I solved that by downloading Google Chrome which I prefer over IE anyways. Once I downloaded Google Chrome all of my Favorites came with it and my settings. It takes time getting use to Windows 8.1. I prefer using the desktop over the apps. For those who are complaining that their's is running slow.... it might be the apps you have running in the background. All the software that came with this computer downloaded with no problems.. Microsoft Office is not only productive but fun!! The screen is nice and bright... videos play sharply. The keyboard is comfortable. I'm very satisfied with this computer. 01-02-14
Worst Computer/laptop I've ever had! A Nightmare! I wanted to like this laptop. The fan was loud. Pages were slow to load. At first, the Start Page Apps seemed fine. Then, out of nowhere, I'd click on all the apps and they wouldn't load or go to the page they were suppose to go to...they'd go to a blank page or to my desktop. -- The first three days/nights I was on the phone or remote with the HP techs, for hours, about the apps not loading. They said they had never seen this happen and didn't know what the problem was. The techs even set the machine back to factory default settings and reloaded everything. Still trouble with the apps not loading. Techs were great, but couldn't help. I thought I just received a lemon, so returned it (still waiting for refund) and ordered another. -- The fan on the second laptop was also loud. It was slow. After a few hours, again, the Start page apps would not load! I'd click the app and end up on my desktop. -- Sent the second one back and now I'm done trying. Never again. Now waiting for two credits to my card. Trying to get them to hurry up with that so I'm not stuck with interest on my card. What a nightmare. It's the first AMD I've ever had...maybe I should stay with Intel. -- The first laptop arrived with phone number to call Premier PC Support. The 2nd laptop seemed used and didn't arrive with that Support number. Seemed used, but I don't know. Saw items that were loaded months earlier onto the laptop. Not sure what to think. -- On the other hand, my husband ordered the same TSV laptop and he is happy with his purchase, so far. 01-01-14
Great deal! I have been looking for a laptop for over a year at all the electronic stores. There was always something lacking, not enough memory, slow processor etc. I happened to turn on QVC when they were showing this computer and BINGO just what I was looking for and it included Windows 8. The printer could have been replaced with the carrying case and mouse but it works. 12-31-13

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