Customer trust isn't something that only needs to be earned once. It needs to be earned during every transaction, with every customer, every time. That is why QVC.com is proud to receive Shopping.com's "Trusted Store" Seal, a prestigious vote of confidence awarded to online merchants who
- Consistently receive positive customer ratings and reviews.
- Provide accurate price and shipping information.
- Honor prices listed on their site without excuses.
The criteria for being recognized as a "Trusted Store" includes
- Consistently receiving positive customer ratings and reviews. A rating of four checkmarks (out of five possible) must be achieved.
- Using Shopping.com surveys on check-out pages to collect customer feedback.
- Providing accurate price, shipping, and availability information.
- Providing store information including the store address.
- Making note of when products are used or refurbished.
- Being listed on Shopping.com for at least three months.
- Honoring prices listed on their site without excuses.
- Resolving customer complaints quickly and fairly.