Technical FAQs

Technical Issues:

• Why am I having trouble using QVC.com?

  If you're having trouble viewing pages or searching on QVC.com using Microsoft Internet Explorer, there may be an issue with the security settings in your browser. To fix this problem, try either adding QVC to your "Trusted Sites" list, or modifying your Security Zone settings using the following instructions:

  To add QVC to your Trusted Sites list:

  1. From the "Tools" menu, select "Internet Options".
  
  
  2. Click the "Security Tab".
  
  
  3. Click the "Trusted Sites" icon.
  
  
  4. Verify that the security level for this zone is set to "Medium" or "Medium-High". If they're set to "Custom", click the button that says "Reset all zones to default level".
  
  
  5. Click the "Sites" button.
  
  
  6. In the box marked "Add this web site to the zone" type in "QVC.com" (Do not type "http://" or "www").
  
  
  7. Make sure the box marked "Require server verification for all sites in this zone" is NOT checked.
  
  
  8. Click "close".

  To change your Security Zone settings:

  1. From the "Tools" menu, select "Internet Options".
  
  
  2. Click the "Security Tab".
  
  
  3. Click the "Internet" icon.
  
  
  4. Ensure your settings are set to "Medium" or "Medium-High". If they're set to "Custom", click the button that says "Reset all zones to default level".
  
  
  5. Click "close".

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• Why doesn't QVC.com fit on my screen? I have to scroll to the right to see everything.

  If you need to scroll to see the entire page, you should adjust your monitor resolution to 1024x768. To adjust your monitor resolution, follow these simple steps:

  PC users:

  1. Right click anywhere on your PC desktop and select "Properties".
  
  
  2. Select the tab labeled "Settings".
  
  
  3. Slide the bar labeled "Screen Resolution" to the right until it reads "1024x768".

  MAC users:

  1. Select "System Preferences".
  
  
  2. Under Hardware, select "Display".
  
  
  3. In the Display tab, select 1024 x768 from the resolution options.

  Another reason you may have to scroll is that you have Favorites, Browser History, or a toolbar open to the left or right of your browser window. Closing those will help you view the entire page without scrolling.

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• What Internet browsers does QVC.com support?

  QVC.com supports Microsoft Internet Explorer 6 and above, Mozilla Firefox 3.6 and above, Google Chrome, and Apple Safari on both PC and Mac. QVC.com does not support the Opera browser. Our site works best when viewed with the latest versions of Firefox, Chrome, or Safari. In addition to these desktop browsers, QVC.com also supports tablet and smartphone devices running on iOS, Android, and BlackBerry (although some features may not be available depending on the version).

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• What version of Flash does QVC.com support?

  QVC.com supports Adobe Flash version 10.3 and above. To get the latest version of Flash, click here.

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• Can I print a page from QVC.com?

  Yes, most Internet browsers allow you to print Web pages. Simply follow the directions below.

  Printing Instructions:

  1. First check if there is a print icon on the page (). If there is, select it. If not, go to the menu in the upper-left corner of your browser window and choose "File". If you are using Google Chrome, this will be the wrench icon in the upper-right corner.
  
  
  2. Choose the "Print" option.
  
  
  3. Adjust settings as needed.
  
  
  4. Click on the "OK" button in the Print window.

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• How can I bookmark the QVC.com Homepage?

  To bookmark the QVC.com Homepage, simply follow the directions below for your browser type:

  Internet Explorer:

  1. Allow the QVC.com Homepage to fully load.
  
  
  2. Go to the Favorites pull-down menu, and select "Add To Favorites".
  
  
  3. Adjust your name and bookmark location options in the pop-up window.
  
  
  4. To add the page you've selected, click "Add".

  Firefox or Safari:

  1. Allow the QVC.com Homepage to fully load.
  
  
  2. Go to the Bookmarks pull-down menu at the top of your screen and select "Bookmark This Page" or "Add a Bookmark".
  
  
  3. Adjust your name and bookmark location options in the pop-up window.
  
  
  4. To add the page you've selected, click "Done" or "Add".

  Chrome:

  1. Allow the QVC.com Homepage to fully load.
  
  
  2. Go to the star icon found in the top-right of your address bar and select it.
  
  
  3. Adjust your name and bookmark location options in the pop-up window.
  
  
  4. To add the page you've selected, click "Done".

  To use the new bookmark for either browser, go back to the Favorites or Bookmarks menu. The QVC.com Homepage has been added to the Bookmarks menu items. Clicking on the new entry will return you to the QVC.com Homepage.

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• Why won't my QVC.com bookmark work anymore?

  We are constantly adding to and refining our site to make your experience as enjoyable as possible. So, the page you bookmarked may have been moved, renamed, or even removed completely. Our products are always changing to assure you a fresh experience, so a bookmarked product may have simply sold out.

  If you can't find a product you've bookmarked, try using our search engine to see if has been moved to another page.

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• How do I use video on QVC.com?

  Most product pages include a video clip from the product's on-air presentation. To watch a video, simply click on the Video tab, and then click on the arrow to play. If you want to watch the live broadcast, click on the Watch Live TV link on the QVC.com Homepage.

  If you can't find a product you've bookmarked, try using our search engine to see if has been moved to another page.

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• Why can't I view the QVC TV live video?

  A broadband connection and Flash 10.3 or higher is required to view QVC's videos. To get the latest version of Flash, click here.

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• How can I change the time zone in the Program Guide?

  To change the time zone, click on the dropdown box where you see Eastern Time Zone and select Central, Mountain, or Pacific.

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• How can I get instant RSS updates from QVC?

  Want to stay updated on QVC's Today's Special Value® offers, One-Time-Only offers, and your favorite community forums and blogs? Add a QVC RSS feed to your personalized web page in a few simple clicks!

  What is RSS?

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