Ordering FAQs

Shopping:

• How can I create a QVC Account?

  Getting a QVC Account is easy and free! There are several ways to become a QVC Customer:

  Online: Click to Create a QVC Account and follow the simple directions.

  Phone: Call a Customer Service Representative at 888-345-5788.

  Mobile Services: You can quickly create a QVC Account when you download the QVC App on your mobile device.

  Or, simply place your first order. When processing your order, we'll create your QVC Account.

  When you create your QVC Account, you will also receive a Customer Number and PIN.

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• How do I place an order?

  Our fast, convenient ordering process takes only a couple of minutes to complete. Order from QVC through QVC.com, Automated Ordering, Mobile Services, or a Customer Service Representative.

  QVC.com

  Virtually every item you see on air can be viewed and purchased online at QVC.com. QVC.com also offers thousands of items that are not presented on air. Ordering just takes a few steps. Simply find the item you want, view key features on the Product Detail page, and click the Add to Cart button. Once you've completed your shopping, click the Checkout button.

  Automated Ordering

  Available 24 hours a day, 7 days a week, automated ordering is a fast and easy way to order the current on-air item, the Today's Special Value®, or a known item number. You can also check item availability and pricing. Just call 800-345-1212 and helpful prompts will guide you through the step-by-step ordering process.

  QVC Mobile Services

  Shop the Q everywhere you go and never miss a beat! Download the QVC app for your iPad®, iPhone®, BlackBerry®, or Android™, or create customized text alerts to take advantage of the latest promotions and offers. You can even sign up for text ordering, which makes shopping as easy as texting a friend. To learn more, visit QVC Everywhere.

  Customer Service Representative

  We have thousands of friendly, knowledgeable representatives ready to take your call 7am-1am ET, 7 days a week. When you wish to place an order with a representative, call 888-345-5788.

  Note: To place an order, you will need your email address or QVC Customer Number and PIN. If you need to obtain a QVC Customer Number and PIN, you can sign up online now.

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• What should I do if I forget my Customer Number or PIN?

  The Forgot Your PIN? link on the sign-in page enables you to obtain your PIN within minutes by simply entering the email address and zip code on your QVC Customer Number account. QVC will then send your PIN directly to your email address. If the email address you provide does not match the one on your QVC Customer Number account, you'll receive a message advising you to contact QVC Customer Service.

  You can also get your QVC Customer Number by calling Customer Service at 888-345-5788.

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• What does it mean if an item is only available through Waitlist?

  The Waitlist option is offered when an item is sold out, and there is a reasonable expectation that the item will return to stock within 45 days. Although placing an order on our Waitlist is not a guarantee that stock will be received, it is a good way of reserving an item if it does come into stock. If we are unable to fulfill your order, you will be notified within 45 days.

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• What's the Item On Air link?

  Located near the top left-hand corner of the homepage, the Item On Air feature allows you to view a still image and description of the product currently on air in our live broadcasting studios.

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• What's a Wish List?

  Our Wish List tool lets you keep track of the products you are interested in buying, before you actually buy them. As you shop, just click Add to Wish List, and that item will be added to your Wish List. The Wish List feature is not a gift registry but is a great way of sharing what you want with your friends and family.

  Start creating your Wish List now.

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• What's Speed Buy®?

  Speed Buy automatically uses the current data on your account: name, bill-to address, and QCard® or your last payment method.

  1. Your item will be shipped to your bill-to address, and/or permanent ship-to address, on file.
  
  
  2. Your item will be shipped via Standard S&H.
  
  
  3. Your order will be billed to your QCard®. If you don't have a QCard®, your last payment method will be charged: either the last credit card you used or your Bill Me Later® account, if you've signed up for that option.

  Note: With Speed Buy®, if the item is available on Easy Pay, that payment method will be applied. Your order will ship to your previously provided Bill-To Address and/or permanent Ship-To Address. If you'd like to edit your address, shipping, or payment method, check the "Review or Edit" box and click the "Submit Order" button.

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• Does QVC offer gift wrap service?

  Yes! You can request gift wrap with many QVC products, for an additional fee. Your package will be wrapped in attractive, heavyweight paper—in a fresh, new color for each season—and adorned with a luxurious matching ribbon. The gift wrap service also comes with a note card printed with your own message.

  If the package is sent directly to another ship-to name or address, the price will be omitted from the pack slip. You'll be sent a separate order confirmation for your records. Note: You must use Standard Checkout to send to another ship-to name or address.

  1. When ordering online, look for Gift Options on the Shopping Cart page and choose Gift Wrap and Card, if the option is available. You'll then be prompted to type in your card message as you proceed to place your order.
  
  
  2. When ordering by phone with a Customer Service Representative, request the QVC gift wrap service.
  
  
  3. We do not offer gift wrap through our Automated Ordering.

  You will see the gift wrap charge added to your order in the Shopping Cart next to the item you have chosen to get wrapped.

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• Can I include a personal message with my order?

  Yes, for most products, QVC offers a free personalized pack slip gift message service. When you choose this service, QVC will print a personal message on the package's pack slip for no charge.

  If the package is sent directly to another ship-to name or address, the price will be omitted from the pack slip. You will be sent a separate order confirmation for your records. Note: You must use Standard Checkout to send to another ship-to name or address.

  When ordering online, look for Gift Options on the Shopping Cart page and choose Packing Slip Message, if available. You'll then be prompted to type in your message as you proceed to place your order.

  1. When ordering by phone with a Customer Service Representative, request QVC's personalized pack slip gift message service.
  
  
  2. We do not offer a pack slip gift message through our Automated Ordering.

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Payment Methods:

• What payment options are available?

  QVC accepts the QCard® and all major credit cards including Visa, MasterCard, American Express, Discover, Carte Blanche, and Diners Club, plus Bill Me Later® and QVC Gift Cards. QVC also accepts all MasterCard and Visa debit cards.

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• What's a QCard®?

  A QCard® is a credit card issued exclusively to registered QVC shoppers. It's the quickest and easiest way to shop QVC, QVC outlet stores, and QVC.com and offers a single line of credit. Also, a QCard® speeds up order processing, since your information is already stored on the system. Apply for a QCard® now!

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• Where should I mail my QCard® payments?

  Mail your QCard® payments to:

  QCard
  P.O. Box 530905
  Atlanta, GA 30353-0905

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• How can I manage my QCard® account online?

  Click here, or follow these steps:

  1. Click on My Account on the top-right corner of the page on QVC.com.
  
  
  2. Click on Manage your QCard®.
  
  
  3. You will need your 11-digit (older QCard® numbers) or 16-digit (newer QCard® numbers) QCard® number on hand.

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• How do I use Bill Me Later® on QVC.com?

  Follow the easy-to-use Bill Me Later instructions that are available on our payment method page during checkout. Learn more about Bill Me Later or read the Terms and Conditions.

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• When will my order be processed if I pay by check?

  Your order cannot be processed until we receive payment. Please be sure to promptly mail your check with the order number written on the check. If your check is not received within 10 days, your order will automatically be cancelled.

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• Where should I mail my checks?

  QVC, Inc.
  PO Box 1900
  West Chester, PA 19380

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• Can I pay by check when I use Speed Buy®?

  No. When you use Speed Buy, the last credit card you used is charged.

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My Account:

• How can I check my order status and order history?

  Online: Click on Order Status on the top-right corner of the page on QVC.com. Here, you can review current and past orders and returns with QVC. Also, depending on how far along your order is in the shipping process, you may be able to change the ship-to address, payment method, and/or shipping method. You may also be able to cancel your order.

  Phone: Call the automated/live Customer Service line at 888-345-5788.

  Mobile Services: You can check your order status on your mobile phone through our mobile website, smartphone apps, and tablet apps. To learn more, go to QVC Everywhere.

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• How can I change, correct, or update the information on my account?

  To change your permanent account information on file (e.g., name, bill-to address), go to My Account, then select the category of information you wish to change. Simply provide your QVC Customer Number and PIN, then you'll be given the option to change your information.

  You can also change your account information by calling Customer Service at 888-345-5788.

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• Can I cancel an order?

  To cancel an item, access the Order Status link in the upper right-hand corner of any QVC.com page. Enter your email address or QVC Customer Number and PIN. Click on the order number and select the item you wish to cancel. If a cancellation is possible, you will be presented with the Edit This Item link. At that point, you can select the Cancel button. If the order is too far along in the shipping process to cancel, the link will not be presented and the item will be shipped to you as scheduled. Upon receiving the package, should you decide to make a return, please follow the instructions on your pack slip.

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• Can I save the addresses of people I routinely ship items to?

  Using the QVC Address Book, you can keep a list of all your shipping addresses. You simply enter the names and addresses of your family and friends into the address book, and we'll keep them on file for you. Then, when you order a product, you can select whichever ship-to address you want, from a convenient drop-down box, when you choose Standard Checkout for the order.

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• Can I sign up for convenient email updates?

  QVC offers free promotional, alert, eNewsletter, and important Customer Service correspondence via email. To sign up, simply go to Email Preferences in the My Account area.

  You'll need your QVC Customer Number or email address and PIN to subscribe. Below are the convenient services you can elect to receive. Note: You can choose one, two, or all of them. You can cancel or change your selections, at any time, and as often as you wish.

  Email updates can include:

  1. Automatic order and shipping confirmations via email, within minutes of placing your order.
  
  
  2. Email updates on your Waitlist and credit card orders and returns.
  
  
  3. Promotional emails with sneak peeks at new items, special offers, upcoming events, and highlighted programs.
  
  
  4. Alert emails with reminders about items you recently shopped, added to your Wish List, or purchased.
  
  
  5. Daily Today's Special Value® notifications sent soon after the new TSV^SM for the day launches. Plus, you can receive email notifications for every TSV or just the categories you're interested in.
  
  
  6. Weekly or monthly eNewsletters filled with tips and advice, plus the inside scoop on special offers, new QVC products, guests, and hosts. Sign up for them according to your interest, including What's New, Beauty iQ, Quisine, and Style on Q.

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• Can I cancel or change my email preferences?

  You may discontinue, change, or reinstate eNewsletters or Customer Service correspondence at any time. Simply log on to Email Preferences with your QVC Customer Number or email address and PIN. Then, check or uncheck the services you wish to elect, or cancel, and resubmit.

  If you receive any emails that you're not interested in, you may quickly and easily cancel it. Simply click on Reply and write Unsubscribe in the subject line. You will automatically be unsubscribed. When updating your email preferences, please allow up to 10 business days for the change to take effect.

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• What's InsideQ and how can I sign up?

  InsideQ is a monthly, members-only magazine, loaded with benefits, special offers, and all the latest news from QVC. Every month, you'll receive these benefits:

  1. Enjoy our monthly 48-page InsideQ magazine full of product news, special offers, and behind-the-scenes information about hosts and celebrities.
  
  
  2. Access to InsideQ Online—an Insider-only web page that offers early purchase, special offers, and exclusive stories.
  
  
  3. Order up to 5 Today's Special Value® products each month before they appear on air—all on InsideQ Easy Pay. These Easy Pay offers may not be available when the Today's Special Value item appears on air.
  
  
  4. Receive our InsideQ eNewsletter.
  
  
  5. Enter sweepstakes to win QVC products and shopper dollars.
  
  
  6. Take advantage of members-only specials, sweepstakes, a full monthly program guide, exclusive toll-free hotline, and more.

  You can be an InsideQ Member! Simply order your annual InsideQ membership the same way you purchase any QVC item: W1531—Annual InsideQ Magazine Subscription.

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• How can I get a replacement pack slip for a rebate, warranty, or return?

  For rebate and warranty claims, use your Order Status link to print a new receipt.

  How to find your item's receipt:

  1. For orders placed within the past two years, sign in to your account and click on your Order Status link.
  2. Find your order number and click to open the Order Detail view.
  3. Click the Print Invoice link to send the page to your printer.

  In most cases, your printed invoice receipt will be accepted as proof of purchase for rebates and warranty claims. Please follow the product manufacturer's instructions for submitting your claim.

  To find out how to print a new Q Return Label, please see our Returns FAQs.

  For orders placed more than two years ago, please contact Customer Service at 888-345-5788.

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Auto Delivery:

• What's the Auto-Delivery program and how does it work?

  Auto-Delivery is a convenient and risk-free program that allows you to enjoy the benefit of receiving your favorite QVC products, at your original order price, on an automatic shipping schedule that meets your individual needs. It's about having what you love, when you want it, at a price that's guaranteed.

  QVC products that are available on Auto-Delivery are clearly identified and can be easily ordered. After you place your Auto-Delivery order, you don't need to reorder the item again. You will be billed for and will be shipped the first shipment in your plan promptly after your payment is processed. Your subsequent shipments will be billed at your original order price and will be automatically sent to you on a regular shipping schedule (for example, approximately every 60 or 90 days) or on a schedule that you can conveniently customize to fit your individual needs. Delivery and billing are repeated until you cancel your Auto-Delivery plan or until the plan reaches its automatic end date. A plan will also automatically end if the total number of shipments or products offered in the plan have been sent.

  There's no obligation to remain in the Auto-Delivery program and you can cancel your plan at any time. You can also conveniently manage your Auto-Delivery plan(s) online by visiting QVC.com or by calling a Customer Service Representative at 888-345-5788.

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• What's Online Auto-Delivery Management?

  Online Auto-Delivery Management is a convenient tool to manage your Auto-Delivery orders. Just click on Order Status, and from there, you'll be able to change how frequently your Auto-Delivery item is sent, delay, accelerate, or skip your next shipment, and change the quantity of the Auto-Delivery items you ordered. You'll also be able to change your shipping address and payment information and see when your next delivery is estimated to arrive.

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• Can I cancel my Auto-Delivery plan?

  Yes, you may cancel your plan, at any time, online or by calling Customer Service at 888-345-5788. You will not receive or be billed for any future shipments unless a shipment is too far along in the shipping process or has already shipped.

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• How can I customize or manage my Auto-Delivery plan?

  Online:

  You can view, manage, and customize your plan online. Click on My Account at the top of your QVC.com screen, then select Auto-Delivery Plans to see a list of your plans or click here. To access a particular Auto-Delivery plan, click on the View/Edit Plan link.

  Once your first item in an Auto-Delivery plan has shipped, you can make changes to future shipments. Some restrictions may apply for certain Auto-Delivery plans and at certain stages in the shipping process.

  Editing All Future Shipments

  To make changes that will apply to all future shipments in your Auto-Delivery plan, use the options in the Plan Details section at the top of the View/Edit Auto-Delivery Plan screen. Types of changes include:

  1. Order Quantity: Increase or decrease the quantity for your plan using the drop-down list.
  
  
  2. Edit Color/Size: Select a new color or size for your Auto-Delivery plan, if available.
  
  
  3. Edit Ship-to Address: Select from your address book or add a new address for your plan. If you need to make changes to your Billing Address, you can do so by accessing My Account at the top of your QVC.com screen.
  
  
  4. Edit Payment Information: Add a new credit card, switch cards, update your credit card expiration date, or change your payment method.
  
  
  5. Frequency: Select a new shipment frequency from the available options in the drop-down list. A new shipment schedule will automatically be established for all your future shipments once you confirm your shipment frequency change. Some plans do not allow the frequency between shipments to be modified or may limit the extent of the change in frequency.
  
  
  6. Next Shipment: If a calendar is visible, the Next Shipment date may be changed. Available dates appear in black. Gray dates cannot be selected. Use the arrows in the top corner of the calendar to switch months. Click on an available date for your next shipment and the calendar will automatically close. Some plans do not permit date changes or may limit the extent of the change.
  
  
  7. Cancel All Future Shipments: Click on this link if you want to stop this Auto-Delivery plan. To only skip a particular shipment, use the Skip Shipment option located below. Once you have cancelled your plan, you may see the Reinstate Auto-Delivery plan option, if it is still available. Click on Reinstate Auto-Delivery plan to re-enroll in that plan.

  Editing Individual Future Shipments

  To make changes that will apply to one particular future shipment in your Auto-Delivery plan, use the Edit option located in the Shipment Details section of the screen. Changes that may be made to an individual shipment include:

  1. Edit Ship-to Address: Select from your address book or add a new address for an individual shipment. If you need to make changes to your Billing Address, you can do so by accessing My Account at the top of your QVC.com screen.
  
  
  2. Edit Payment Information: Add a new credit card, switch cards, update your credit card expiration date, or change your pay method for an individual shipment.
  
  
  3. Order Quantity: Increase or decrease the quantity for the individual shipment using the drop-down list.
  
  
  4. Edit Color/Size: Select a new color or size for that individual Auto-Delivery shipment, if available.
  
  
  5. Ship Method: Select a new ship method using the drop-down list.
  
  
  6. Skip Shipment: Click this link to cancel only a particular shipment, but still remain enrolled in the Auto-Delivery plan.

  If you need to make additional changes in the future, you may do so at any time. If you have any questions, please feel free to contact Customer Service at 888-345-5788.

  Customer Service:

  If you would prefer to call QVC for additional assistance, to request changes, or cancel your Auto-Delivery plan, simply contact Customer Service at 888-345-5788.

  Types of changes that can be made through Customer Service include: shipment frequency, payment method, shipping method, shipping address, billing address, order quantity, size, color, flavor, etc. You can also delay or cancel your next shipment at any time before the shipment has been sent, as well as cancel your Auto-Delivery plan (some restrictions may apply for certain Auto-Delivery plans and at certain stages in the shipping process).

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• What are my Auto-Delivery payment options?

  You may pay by QCard® or another credit card of your choice, check, or money order. If you pay by credit card, your card will be billed automatically at the time each shipment is sent to you. If you pay by check or money order, a reminder will be sent to you before each subsequent shipment is mailed. As soon as your check or money order payment is received and processed by QVC, your next shipment will be sent to you. Simply mail your check or money order payments to:

  QVC
  P.O. Box 1900
  West Chester, PA 19380

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• How do I return an Auto-Delivery item?

  If for any reason you're not completely satisfied, simply return the item within 30 days of receipt for exchange (if available) or a refund of the purchase price. Simply follow the return instructions on the pack slip that's included with your shipment. You may also contact Customer Service at 888-345-5788. Returning one shipment won't cancel your entire Auto-Delivery plan; you'll continue to receive future shipments according to the shipment schedule for your product. If you choose to make two consecutive returns for refunds in your Auto-Delivery plan but still wish to remain enrolled in the plan, please contact Customer Service to arrange for future deliveries. Otherwise, QVC will automatically cancel your Auto-Delivery plan. Please contact Customer Service before returning perishable items such as food or plants.

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• Can I modify my shipment schedule on a plan that ships for a limited time?

  You can usually change your shipment frequency or accelerate, delay, or skip a shipment on most Auto-Delivery plans that are scheduled to ship for a limited time before they automatically end. This is also true for plans that are scheduled to ship a specific number of shipments before the Auto-Delivery plan automatically ends. If you modify your shipment schedule on these plans, it may impact the total number of shipments that you can receive before the plan automatically ends.

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• Can I reinstate my cancelled Auto-Delivery plan?

  If available, you can reinstate or reenroll in certain Auto-Delivery plans at your original order price using the Reinstate Plan option visible on the Order Detail page. If you prefer, simply contact Customer Service at 888-345-5788.

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• Will QVC cancel my Auto-Delivery plan?

  QVC strives to deliver your favorite product(s) to you for as long as you remain enrolled in the plan or for as long as the product is available for us to ship to you. If, for any reason, QVC must discontinue or cancel your plan, you will be notified by email or USPS mail.

  Additional terms and conditions may apply.

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State Requirements:

• Why am I charged sales tax on Internet orders?

  QVC is registered with your state to collect sales or use tax, as appropriate, on taxable items shipped to your state. Most states require that we tax Shipping & Handling as well. The passage of the Internet Tax Freedom Act and similar state statutes has no effect on QVC's current obligation to collect such taxes. Please note that sales and use tax collected is remitted by QVC to your state taxation authority as required by law. These monies are not retained by QVC.

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• Why does my pack slip say that the product I purchased may contain harmful chemicals?

  California's Proposition 65 (or the Safe Drinking Water and Toxic Enforcement Act of 1986) was designed to help keep Californians informed about the potential health issues that could arise from exposure to toxic chemicals. Because the law requires businesses to notify Californians if a product contains detectable amounts of chemicals that could be associated with certain health issues, the QVC pack slip will contain a special message for any applicable products that are shipped into the state of California.

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• What is the California Electronic Waste Recycling Fee?

  California's Electronic Waste Recycling Act of 2003 requires a recycling fee be paid on applicable electronics being shipped into California. The amount of the recycling fee, assessed at the time of purchase, varies depending on the size and type of the electronics item and is determined by several agencies within the state of California. QVC adds this mandatory recycling fee to the Shipping & Handling charge of any applicable products shipped into California.

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• What is the North Carolina White Goods Disposal Tax?

  The state of North Carolina requires a disposal tax be paid on applicable appliances shipped into North Carolina. The amount of the tax is determined by the North Carolina Department of Revenue. QVC adds this mandatory disposal tax to the Shipping & Handling charge of any applicable products shipped into North Carolina.

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• Why is the North Carolina White Goods Disposal Tax included in my Shipping & Handling charge?

  QVC incorporates this unique tax into our Shipping & Handling fee to ensure the correct collection and remittance of this tax to the North Carolina Department of Revenue.

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• Is the North Carolina White Goods Disposal Tax subject to sales tax if my Shipping & Handling charge is taxable?

  No, the North Carolina White Goods Disposal Tax is a flat tax and is not subject to further tax.

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