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Frequently Asked Questions
Q: Why is my iron leaking water?
A: Your iron could be leaking for several reasons:
Q: Why do I have to empty my iron after every use?
A: You should empty your iron after every use so you don't overfill it the next time you use it. Remaining water could also calcify the iron.
Q: How do I get continuous steam?
A: Turn your upper–steam dial all the way to the right (clockwise).
Q: How do I get bursts of steam?
A: Turn your upper–steam dial all the way to the left (counter clockwise) then push the steam button.
Q: Why does my iron run out of water quickly?
A: When you use the iron with continuous steam, your tank will only last 3 – 5 minutes. In order to preserve the water, we recommend that you only use the steam button. You'll get just as much steam as you would if your iron was set to continuous steam.
Q: How do I clean my iron?
A: To clean your iron, fill the measuring cup with 1/2 water and 1/2 vinegar solution. Screw the cap on, plug the iron in when the red light goes out, and allow it to continue heating for 3 – 5 more minutes. Unplug the iron and allow it to cool for a half hour. Shake, drain, and rinse it twice. It's important that you press the steam button while the vinegar solution is inside the iron. This process may be done up to three times if necessary. For minimal use, you should clean the iron every 2 – 3 months. For moderate use, you should clean the iron every 1 – 2 months.
Q: Why does the red light come on while I'm using the iron?
A: Once the water in the broiler reaches the appropriate temperature, the thermostat shuts the red light off. When the water inside the broiler begins to cool, the thermostat turns the iron and the red light back on again.
Q: Why does my iron lose pressure when it's steaming?
A: As you use the steam button, the pressure inside the broiler reduces. Give your iron a moment to rebuild pressure before using the steam button again. Your iron could also be losing pressure because it needs to be cleaned.
Q: Why is my iron heating up but not producing any steam?
A: Your iron may need to be cleaned. You should check to see if the steam button works by adjusting the steam dial to the off position and pressing the button. Also, make sure that there's water in the broiler.
Q: Why is steam leaking from the screw cap when I turn my iron on?
A: The O–ring may need to be replaced or the screw cap may not be tight enough.
Q: What is the gray dial for?
A: The gray dial, or upper–steam dial, produces continuous steam. To get continuous steam, make sure the dial is turned all the way to the right (clockwise). To stop continuous steam, make sure the dial is turned all the way to the left (counter clockwise).
Q: What comes with my iron?
A: The following items are included with the purchase of this iron:
Q: Why doesn't my iron steam like it did when I saw it on the show?
A: You need to prime your broiler. To do so, you must fill your iron up with the provided measuring cup, plug your iron in, allow it to heat up, and let the red light on your iron go off and on three times. This process should be done before the first seven uses of your iron.
Q: How do I replace the O–ring?
A: Start by unscrewing the screw cap. After you've located the black or brown rubber O–ring, remove it with a butter knife or another sharp, thin object. Once the old O–ring is off, you can put the new one on.
Q: Why do I have to replace the O–ring?
A: The O–ring gets worn out from the screwing and unscrewing of the plug.
Q: Why is my iron steaming everywhere?
A: The O–ring could be worn out or your screw cap may not be screwed tightly enough.
Q: How do I remove marks from the sole plate?
A: Clean the sole plate with a damp cloth and a little bit of baking soda or with warm water and a little salt. Never use abrasives on the sole plate.
Information provided by RedFern Enterprises.