Rated 1.3 out of 5 by 4
Rated 1 out of 5 by Jamiexx very slow
I brought this Dell 17'', and was so excited. I am college student, and this seemed like a good deal.
I unbox the laptop, and it was slow from the start. The laptop was pretty, sleek, big, and I loved the blue color. I had a Dell before, and it worked great. I actually got this to replace my old dell. I gave this laptop a week, I tried, but it was just soooo slow. I returned it after a week, the return return process was easy, but I was charged for the return shipping :(
Rated 1 out of 5 by RenayPA BEAUTIFUL RUGGED BUT UNRELIABLE
I was really excited for this deal on the computer. I bought 2! they are beautiful, rugged, the keyboard feels great. those are the most reliable and probably most efficient features. However, the system has been a problem since I got it last December, 2015. No sooner than the time table was up for me to be able to return it to QVC, the computer crashed. Dell kept trying to say I did something wrong, I hadnt. I had barely put any of my documents on it. Then, they kept the computer for nearly two weeks with little to no update on the status of repair. Each time i had to call them and ask when i would get it back and what the problem was. They never could tell me why the computer decided to randomly stop charging. I am not a web surfer. I am a busy Doctor in a practice. I use them both for business.
I had to send it to Dell down south for repairs. there was no other option. they tried to charge me 250.00 in spite of having SEVERAL warranties on them both from DELL, Square Trade and another company. It has been terrible. I would never buy a DELL again. this is my first time using DELL and I wont again. I am sad that such a good deal in purchase turned out to be a dud. As I write this, I am waiting for the McAfee lifetime to download because DELL deleted some of the functionalities and now I cant surf the net. The programs that came with the PC Treasure werent useful either. I could only use 2 of all of the programs. Just a terrible experience. Please consider that the beauty of the laptop is not worth the heartache you'll have if you have to get the thing fixed as much as I have had to. And that is with both laptops.
Rated 1 out of 5 by ktrager Nothing but trouble
I owned this computer and it was trouble from the start. I should have sent it back. But I had never had a problem with anything from QVC before. From the very start, you would have to turn it over frequently and take the battery ? out, put it back, turn it over and try to restart.....Sometimes it took as many as 6 times. I was supposed to have 4 year tech support, but Delll disagreed with me. It crashed after 1 yr 8 mos. What a waste of money and time. Will never buy any other DELL product. So disappointed.
Rated 2 out of 5 by The Enigineer I thought it would be better
I returned after having a week. The graphics were disapointing, the sound was on the tinny side. But the deal breaker was the speed. Very slow at times. Beautiful machine with all the desired specs but, just doesn't pull it off like I expected.