Rated 1.3 out of 5 by 3
Rated 2 out of 5 by PAgirl41 Disappointed
Very excited to receive, I purchased the antivirus with it- I immediately started to download the McAfee and I had problems doing so. Then took All day to do so. Haven't had a month and it won't download any files received thru email nor will it upload any files you create to send out. I'm super disappointed as I bought this hoping to do my work from my small bussiness. When you can't complete simple functions- there's no reason to keep. Im calling to return tomorrow.
Rated 1 out of 5 by Brainy Worst Service & Product Ever!!!
I purchased the 15 inch in July as a special offer.. About a week ago (October) less then 3 months since purchase date it installed a Dell update, locked up screen, mouse and shut down. When I tried to restart it nothing but a blank screen and the only thing working is the blue power light. I have called technical support 3 times and on the phone an hour each time to try to get this sent back for repair. The first tech was no help, the second one wanted me to get a screw driver and take the back off. Also told me I would receive a shipping label to send it for repair. Then told me after they fix it someone would call with costs. HELLO IT'S UNDER WARRANTY. The third person was just as useless as the previous 2 promising an email confirmation with shipping label. Still nothing. Dell used to be a great product but not any more.
Rated 1 out of 5 by sns Heavy, Very Slow, NO TOUCH SCREEN
I felt really stupid when I got this computer and had not verified if it was "Touch Screen". That was very slyly left off any presentation and I watched them for hours before I purchased. It seems much heavier than 7 poumds, also the display was very fuzzy on the 17 inch. Already headed back! I ordered from QVC becase the last 2 In 1 I ordered from Dell was sold much cheaper at Best Buy and Dell never returned my calls regarding their Price Match guarantee! From now on, no more Dell. QVC is great and honest, can't say that about Dell. It made me sad to be a Texan!!! If you call Dell on Weekends or after 3 PM, you talk to India or Mexico! This company has really changed!