Rated 1.5 out of 5 by 2
Rated 2 out of 5 by JeanneS Not happy
I ordered this 15" Dell laptop after having to return a smaller Dell laptop because it stopped working, I couldn't even turn it on. I had to contact Dell customer service which is a pain in the neck. Many different phone numbers and people to talk with. When I received this new 15" laptop I noticed that Microsoft Office was not included, which comes with the laptop. I called QVC customer service, was told to contact Premier Support, included with the laptop. They were useless, gave me Dell's phone #. I contacted Dell, spent over 1 hour with customer service with no solution. All I wanted was Microsoft Office installed on my laptop which needs a key code # from Dell. The customer service rep could not do that. Finally I was told a key code would be sent in the US Mail. I did receive the code, installed Office which was so easy. I now have a fully working laptop, hopefully will not have to contact Dell again. If I do have another issue with the laptop, I will have to return it to QVC as was the first one I ordered.
Not happy with Dell Customer Service.
Rated 1 out of 5 by PDPM4 So Disappointing
Very frustrated to save up for a new work laptop, only to have so many problems with it. Slow, Windows 10 apps do not work, poor technical support. I don't know about you, but I do not have time to spend hours on something I purchased to make my life easier.