Rated 1 out of 5 by 2
Rated 1 out of 5 by Hoosier Guy Buyer Beware
I purchased my Dell 17" laptop as a TSV 2 years ago. I upgraded from another well-known brand and was so excited when it arrived - knowing all of the wonderful things I would be able to do. That feeling lasted about 6 months until the hard drive crashed. One would think everything would be fine with Lifetime Support, right? Well, they did get me up and running -- BUT I can only use my laptop if I log in as an Administrator - every single time. I would have to pay Dell to investigate further. I'm no longer able to use many of my programs and I'm lucky if I have a day when I don't have to reboot at least once. As for TSV, only one year of MS Office? No lifetime virus protection? That should be a warning that Dell doesn't have much faith in their product. Yes, the Dell is shiny and pretty and they make it sound like you'll be left behind if you don't make the jump. I should have stayed with my previous brand, but the deal from Dell seemed too good to be true. Live and learn.
Rated 1 out of 5 by JBAR682104 Terrible buy - Huge regret
I bought this computer for my wife as a gift. The battery life is absolutely horrible. After light use over the last 10 months, and I mean very light use, the video card malfunctioned after about 6 months, and the hard drive stopped working without warning. An error code came up and an advisement to contact Dell with the code. You guessed correctly if your first thought was that the hardware warranty had JUST EXPIRED. After doing research, this malfunction of the hard drive is a regular thing with Dell products, and most of them occur right after the warranties expired. I have owned many computers or have been provided one at work and have never had experience with such a worthless computer. Buy a different brand. I have a Toshiba that I bought 5 years ago that is running strong after 40+ hours per week of usage, has a battery life that is 3 times this one has, and has been all over the US in and out of bags, hotels, airplanes, and trucks. If you think that maybe I had an isolated experience and are still considering buying this computer, then maybe something else to consider is that this computer is also slower than frozen molasses and you will have to waste a lot of time waiting for everything to boot up, load, refresh, etc.