Rated 2 out of 5 by 1
Rated 2 out of 5 by Honestgirl Defective pillow top and other important concerns
Received mattress. NOT the self proclaimed white glove service we expected. Box springs were not fitting correctly in current bed frame. It was pointed out, but mattress was quickly brought in and our concern was ignored. . We had to spend time readjusting bed frame ourselves. I have terrible back issues-not something I should be doing. Also, why are old mattresses put in the truck with new mattresses??! I.e. The bed bug epidemic? Other bedding companies wrap the old mattress and box spring before putting in truck with the new mattresses. NEED TO EXCHANGE MATTRESS. The pillow top does not align with the mattress on an entire side of the length of the mattress. There's a protruding seam due to this and it's just not made correctly. Customer service call was not as expected as well. Very confused rep. Hoping next new mattress is of Serta standards - especially when paying over $1000.00.