Q: The pump in my Aquaflame candle appears to have stopped working but the lights are still on. Is my pump broken?
A: No. Our pump has an added feature called "dry run protection." This means that if the water level in the water compartment is too low (which will happen with normal evaporation), the pump automatically cuts itself off so it doesn't burn itself out. Check the water level periodically. If the water level is low, add distilled water.
As the power within the batteries runs down with normal operation, the pump will stop, even though the lights remain on. This is because the pump requires more energy to work than the lights. It's normal for the pump to stop working before the lights stop. Replace batteries as needed, or simply remove the batteries and use the included wall power cord to power your Aquaflame candle.
Q: What type of water should I use in my Aquaflame candle?
A: Use distilled water only, as normal household tap water contains minerals that can cause the pump to malfunction. The minerals could cause "calcification" inside of moving parts within the pump.
Q: Can I use ordinary tap water?
A: No, this isn't recommended. While some household water is more pure than others, distilled water is recommended to ensure proper pump function and longer pump life. With some normal tap water use, mineral deposits (calcium from hard water) can coat the dry run terminals on the pump or build up on the moving parts inside the pump. This can cause the pump to stop or not function correctly.
Q: What can I do to minimize mineral buildup?
A: If you don't use distilled water, there are steps you can take to minimize mineral buildup. An easy home remedy is to rinse the pump inside your Aquaflame candle with vinegar. Just add white distilled vinegar (about 8 oz—just enough to submerge the pump) and let the candle sit for 15-60 minutes to allow buildup to loosen. Then rinse out with water and use distilled water. If distilled water isn't available, add about a Tablespoon of vinegar to the water in your Aquaflame every week.
If you don't like the smell of vinegar, there are many fountain maintenance or steam iron cleaners readily available. If you're going to use one of these cleaners, test in a small area of your wax candle first, in an area you won't see, to ensure it doesn't harm the wax finish or look. These cleaners are made for this purpose to help prevent and remove scale buildup.
Q: How long can I expect my batteries to last?
A: If you've set your Aquaflame candle to work with the pump and lights on at the same time, you can expect approximately 120 hours of battery life. If you have set the function to 5-hour timer, you can expect about 20 days of battery life. Actual battery life may vary based on the brand and power capacity of the batteries you use.
Information provided by Bethlehem Lights.
No matter the season, Bethlehem Lights will brighten your home with the brilliance of seasonal lighting. These innovative lighting displays, pre-lit foliage, and ornaments adorn theme parks, hotels, municipalities, and cruise ships around the world. Bring the same beauty, splendor, and commercial-grade quality to the interior and exterior of your home with our selection of window candles, pre-lit Christmas trees and floral arrangements, lighted wreaths and garlands, nightlights, and other seasonal accessories.
Candle Display Ideas
A Garden of Light
Create a candle garden! Place an assortment of colorful candles in a serving bowl, then encircle the arrangement with a layer of beans. It's the perfect centerpiece for any occasion. For a summer look, try seashells instead of beans.
Brighten up any outdoor space with the glow of candlelight. Be sure to protect the flame using hurricanes or votive holders. Another idea — place sconces on outdoor walls to light garden walkways.
A Watery Display
Place a pillar candle inside a glass vase, then place that vase inside another slightly larger vase. Secure with floral adhesive. Pour tinted water in the space between the two vases. The lighted candle will create a stunning optical effect against the water between the vases.
Stop and Stair
Line an outdoor stairway with votives in glass holders. Attach leaves, branches, and berries to the glass holders to complete the look.
Place a group of candles in an unused fireplace. This creates a dramatic backdrop to any room and is an environmentally friendly décor idea — no smoke pollution. It's also nice for the warmer months, when it's too warm for a log fire.
Arrange votive candles on top of a mirror. When lit, the flames will create a reflective pool of light, casting the perfect glow of ambience on your table.
Accessorized & Ready to Glow
Decorate glass candleholders with decorative fabrics. Coat natural-fiber fabric scraps, such as cotton or linen, with spray starch, and iron them. Cut out a rectangle big enough to wrap around a candleholder once the fabric stiffens. Allow a slight overlap where ends meet. Wrap around the holder, and join fabric ends with a piece of double-sided tape.
How Sweet It Is
Turn a fruit favorite into an aromatic candleholder. Use a cookie cutter to hollow out an apple, then fill the space with a votive or tea light. This same method can be used with pumpkins and melons, so experiment with scents!
Extended Holiday Returns: QVC makes holiday returns easy! Any holiday décor, toy, or item featured in our on-air Christmas shows, August 1 through September 25, 2015, can be returned for any reason for a refund of the purchase price, minus the original S&H and the Q Return Label fee, until January 31, 2016. Shop with confidence on QVC.