Bernini Rechargeable 3-Tier Custom Fountain with Timer
Love the Fountain
I own 3 of the fountains and like them all. However, I have to tell you that the Bernini Company has the best Customer Service that I have ever dealt with. I had a small issue with one of the fountains and they were Johnny on the Spot to take care of it and were very professional. I will continue to purchase their products.
I love this fountain. I have been using this fountain for a few months now and I absolutely love it. The timer feature is fantastic. The battery lasts a very long time between charging and I don't need to worry about the sun in order to power it. Love, Love, Love this fountain. So easy to care for and I can take it in during the winter. So happy. Would love to see some fountains made specifically for indoors as well.
I had a problem with the battery for this however it was over a year since I received the fountain. The customer support with Bernini quickly addressed the problem. They sent me a new battery! Very nice people!
I bought this for my front yard and it never worked. Not once. It would be the most perfect fountain for where I have it if it worked. I've been sick is why I'm just now writing about it. If you could fix it for me, I'll remove this review and replace it w/ a great one. It just doesn't work :(
Love my fountain but....
I purchased this fountain as a TSV in February and set it up in May. It's been a wonderful addition under my large gazebo for relaxation. The only complaint I have is that the color is starting to come off in the large bowl/bottom bowl of the fountain. Other than that, with the required cleaning (which isn't a big deal) it performs well. My friend was over one evening and absolutely loved the fountain and is going to purchase one for her deck.
Love the product and so do my friends. Great addition to my deck and plants.
This is the worst item I have purchased through QVC. We purchased early in the season, for Michigan. Sadly by the time we set it up the 30 days had passed.
It was lopsided looking as a start. The stream never ran evenly. After about 12 hours the battery was dead and would not recharge.
We called the company and they sent a new battery. Lo and behold it only ran about an hour and quit. We give up. The birds don't even like it as it is too narrow from the edge to the second level. I will always open and try item before the 30 day period it up!
It needs Maitenance!
If you are unwilling to keep the water clean in this fountain to extend the pump's life, to recharge the battery after 30 hours running, to take apart and clean both the filter and the infuser every 8 weeks, then do not buy this fountain. There are some really misleading reviews here that claim the fountain has stopped working. The pump will not run when t is clogged. This keeps the pump from overheating and completely dying on you. When it stops working unplug the battery and follow the manual instructions for cleaning both the filter and infuser. It runs again like new. I had a small amount of color flake off the fountain,. However, it is under water and can not be seen. Otherwise an awesome fountain.
I Loved It but...
Just like the other fountains solar or battery operated I love them and get so much pleasure out of them. One spring I had this one in my living room for a while. I loved fountains, always have since I was a girl. So thanks to QVC my dream of owning one, not just one but 3 has come true they just don't last. I do understand that the motors are small so they don't last forever. What I'd like to suggest to QVC because I see it happens a lot. QVC should at least sell the tiny motors. I have tried to get parts from the manufacturer I got nowhere. I'd rather do business with QVC. I gave 5 stars because I love them so much but would not recommend because they don't last.
Not worth it!
I bought this as TSV, did not start it up until May. It stopped running last week, the first week of July. Not only that, the finish is flaking off. My daughter and I tried to trouble shoot and fix the issue to no avail. I suggest that QVC not do business with Bernini, the quality and value are not there.
Fabulous Customer Service !
I purchased this beautiful fountain in February as a Today's Special Value. I recently broke the top portion of the fountain and contacted QVC as to where I could buy replacement parts. They directly me to the manufacturer. This manufacturer restored my faith in real old fashioned customer service. They told me this was under warranty for a year and even covered the part that I broke ! I was fully prepared to pay for it. They were lovely and sent me the new part in 7 days at no cost whatsoever ! I am very impressed and thrilled with this service. Bravo Bernini Fountains !
After loving my fountain for a year and proudly displaying it in my front garden, I ran into a problem restarting the system after I cold New England winter. With the help of outstanding customer service offered by Bryan, I am now able to enjoy my fountain. The company has
an employee that cared about my problem and worked to solve it. That sort of respect for the customer: priceless.