Rated 4 out of 5 by 303
Rated 1 out of 5 by RuthWue Worse purchase ever!
I have bought many many items from QVC and this one was the worse! I pictured a lovely multi functional fountain with lights and dancing water. What I received was a non functioning fountain with occasional spurts of water and unless one is sitting right next to the fountain you can't actually hear the water. If used outdoors a slight breeze will send the water out of the fountain drying it up very quickly. I bought this fountain because of the nice presentation from the QVC hosts, but considering it was taped indoors and they put a microphone right on top of the fountain to hear the water, explains why it does not work outside as presented. It is also a pain to clean the leaves and debris out of the fountain and after using it for just a short time, stains appear that can't be removed.
Rated 5 out of 5 by Shoppaholic2 Superb customer service from Bernini!
Though the product arrived damaged, I contacted Bernini and Ian has offered to send replacement damaged parts.
He was quick, professional (something I miss) and extremely helpful. QVC were also helpful in offering refund or replacement of the whole product but Ian's offer to just replace the damaged parts was a better fit for me and the recipient.
All companies have a lot to learn from the likes of Bernini and QVC! You should both offer customer service lessons to all the other retailers here in Las Vegas/Henderson.
Rated 5 out of 5 by Kris1 Love the Dancing Aters
My husband and I absolutely love this fountain. It was easy to set up and easy to watch :-) When we had a battery problem, we contacted Ian at Bernini customer service and he was awesome answering my email and responding quickly.
Rated 1 out of 5 by Fluffychick PRETTY BUT SHORT-LIVED
This was perfect for the side of our Florida pool but more trouble than it was worth. It always needed charging and the parts were not durable. The finish flaked off and the mechanical pieces fell apart. It is in the trash. Maybe it would be better indoors.
Rated 1 out of 5 by ftthr4032 Fountain
This product is horrible. Never worked from the begining and just got worse from there. Have cleaned. Took it apart and put it back together. Horrible. Would have returned it, but was leaving for vacation and my spouse got rid of the box. To much trouble
Rated 5 out of 5 by pawsmom Great fountain!
I received this fountain in excellent condition. As I had no help putting it together, I was at first intimidated when I saw the instructions in the manual. However, I took each step at a time and the manual was excellent also. Success! I put it together and it worked beautifully in the garden. The only issue I had, was it didn't allow room for the birds to bathe in. I contacted Ian at customer service with questions about using it without the cascading feature and removing the plate etc. Ian responded on line almost immediately, which was delightful, since my poor outdoor birds were used to a bath in the morning!! My birds are now happy! Thank you Ian.
Rated 5 out of 5 by Bartex Fantastic customer service
I bought a Bernini fountain back in the spring, but did not unpack it until recently because of a move. Once I unpacked it, I found the owners manual had gotten wet at some point and the floral plate was broken. I called Bernini and explained my problem to Ian and he was extremely helpful on replacing both items with hardly no questions asked. Both items were on the way by late afternoon. Fantastic customer service!!
Rated 4 out of 5 by GSmetaniuk Works OK; but has nagging imperfections
I received lots of good email support from Ian, of Yeiser Research and QVC. He helped me to understand the charging system for the battery. And I told him about the log I kept, to record the number of days the battery would remain charged, to make the pumps work etc.
When I learned that the battery shipped with the fountain could not hold a charge per the spec...Ian sent a replacement to me, at no cost.
Now that's excellent Customer Service,
But even the new replacement battery seemed to run down quickly. I selected the least aggressive "pump program,", and it seemed that the fountain came on 12 days in a row (that's good), but then the battery died.
And I had lots of trouble wit one of the pumps. It was impossible to adjust, such that its vertical stream wa just too powerful, and it would "lose water" by splashing its spray over the edge and to the ground. The other 3 pumps worked perfectly, and it was easy to adjust their sprayers. But the one described above.....I was concerned that I might break or damage something.... but could not adjust that pump's "geometry."